Experience Design (XD) II, Product Design - Bank of America Experience Design

About the role

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive. As an Experience Design (XD) II, you will be responsible for advanced execution and craft delivery for an interdisciplinary product design team that supports our Digital Platforms and the Erica AI Virtual Assistant. This role builds cross-functional relationships beyond the immediate team, partners with peers and stakeholders across the organization, influences priorities, and ensures roadmap projects are delivered with high standards on experience quality, execution, and professionalism.

You will contribute to a culture of creativity, accountability, discourse, and measurable key results while anticipating and advancing multi-disciplinary Experience Design delivery, processes, and functions for end-to-end digital experiences.

Responsibilities

• Craft world-class software solutions, deliverables, or reporting within time, scope, and budget by modeling established XD frameworks and practices.
• Anticipate and provide support throughout the end-to-end product-development lifecycle.
• Elevate conversations with teammates, partners, and stakeholders.
• Independently manage day-to-day work and apply sound judgment to resolve blockers.
• Design, optimize, and deliver useful and elegant, best-in-class digital experiences from concept to execution and implementation.
• Apply a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.
• Influence, navigate, and partner with a diverse set of project stakeholders and cross-functional teams, including product management and engineering.
• Build influence and partnerships with stakeholders outside of ongoing project work.
• Collaborate with product design, content design, design research, design operations, and design technology across the team.
• Develop and deliver advanced experience design deliverables across the discovery and delivery design workflow without active guidance, including information architectures, user flows, wireframes, high-fidelity designs, compositions, design specifications, redlines, and prototypes.
• Deliver exemplary solutions leveraging and anticipating internal and external best practices and methods.
• Conceptualize and design multi-modal interactions and digital experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android).
• Support and leverage data, feedback from user research, evaluative testing, analytics, and A/B testing across the customer journey.
• Evaluate and benchmark existing product and service experiences, apply heuristics and competitive insights to move discussions forward.
• Elevate conversations, proactively contribute in design critique, and be available as a resource to other designers.
• Work on multiple concurrent designs/projects with minimal guidance, managing time and expectations with stakeholders.
• Develop and respect standards and design system patterns, enhance design system patterns in work, and contribute to best practices while innovating digital, technology, and AI experiences.
• Use excellent visual, communication, and storytelling skills to demonstrate thought leadership by challenging the status quo, presenting independently, and navigating questions.

Requirements

• 5+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing proven expertise.
• Experience designing multi-channel consumer-facing apps, AI-powered experiences, responsive web, and websites, including complex system, user, e-commerce, and transactional experiences.
• Expert understanding of user-centered design principles and best practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.
• Seasoned track record for working with cross-functional product development and design teams to ship customer-facing digital products.
• Ability to leverage, contribute, and advance design with a design system and within brand guidelines.
• Experience utilizing quantitative and qualitative data to inform and inspire design.
• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.
• Experience leveraging AI agents, automation, or assistants in shipping and production.
• Highly proficient in design and design-to-code tools such as Figma, Copilot, GitHub, Lovable, Cursor, and Claude Code.
• Works well with others, builds and nurtures strong relationships, with proven ability to influence.
• Track record of maximizing impact, being reflective, and inspiring others to do their best work.
• Strong interest in and aptitude for self-learning new design and technology skills.
• Demonstrates strong listening, communication, storytelling, and presentation skills.
• Recognized as a key partner by engineering and product manager peers.
• Applies legal, risk, regulatory knowledge, and domain expertise to solutions and strategy.
• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Qualifications

• Financial or similar industry experience preferred.
• Bachelor’s degree with corresponding product design experience.
• Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.
• High School Diploma / GED / Secondary School or equivalent (minimum education requirement).

Skills

• User Experience Design
• Critical Thinking
• Problem Solving
• Collaboration
• Adaptability
• Product Design and Development
• Research
• Stakeholder Management
• Decision Making
• Project Management
• Usability Testing
• Process Management
• Agile Practices
• Written Communication

Schedule

1st shift (United States of America)

Hours Per Week: 40