Experience Design Vice President

We need to output HTML fragment with sections only when there is real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content: Job Description (intro) maybe as About the role? The description includes "Shape the future...". That could be About the role. Then Responsibilities list. Then Required Qualifications, Capabilities, And Skills (maybe Requirements). Then Preferred Qualifications, Capabilities, And Skills (maybe Skills). Benefits: there is a paragraph about total rewards package, benefits. Pay: mention base salary determined based on role, experience, skill set and location; commission-based pay and/or discretionary incentive compensation. That's pay info. Schedule: not mentioned. So we should not include Schedule heading. Also we should not include About Us? Possibly not needed. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide mapping. The posting includes "Job Description" intro, "Job Responsibilities", "Required Qualifications, Capabilities, And Skills", "Preferred Qualifications, Capabilities, And Skills", then "About Us", "About The Team". We should include About the role (maybe from Job Description). Responsibilities (list). Requirements (maybe Required Qualifications). Skills (maybe Preferred Qualifications). Benefits (from benefits paragraph). Pay (from compensation paragraph). No Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, equal opportunity, etc. Also remove navigation, cookie, legal, scam-warning, duplicated lines. Also remove "About Us" and "About The Team" maybe not needed as they are not in allowed headings; but we could include as About the role? Probably not. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings; we shouldn't add other headings like About Us. So we should omit About Us and About The Team sections. Also remove the line about Section 19 of Federal Deposit Insurance Act (that's legal). Remove EEO statements. Remove "Visit our FAQs..." etc. We need to preserve all substantive information. So we need to keep the description about role, responsibilities, qualifications, skills, benefits, pay. Let's extract substantive content: Job Description paragraph(s): "Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in Infrastructure Platforms Foundational Services, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience." That's About the role. Responsibilities bullet list (the lines after "Job Responsibilities"): - Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas - Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. - Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion - Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions - Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels. - Define and lead the experience design strategy for Infrastructure Platforms Foundational Services, aligning design priorities to business goals, platform strategy, operational resilience, and measurable customer outcomes. - Ensure end-to-end service and product journeys are considered across Foundational Services, including Storage, Network Services, Data Protection & Recovery, and Data Center Services. - Partner across SRE & Automation, Production Services, Risk & Controls, and adjacent Infrastructure Platforms domains to create consistent, connected experiences across shared platforms, touchpoints, and handoffs. - Develop and institutionalize service design artifacts, journey maps, service blueprints, standards, and reusable interaction patterns that improve usability, accessibility, scalability, and consistency across enterprise infrastructure experiences. - Use research, journey analysis, operational data, and customer feedback to identify friction points, inform prioritization, and improve experiences across multiple product and service areas. - Partner with engineering and architecture teams to design trustworthy technology-enabled and AI-enabled interaction models that balance automation, transparency, control, and operational safety. Required Qualifications, Capabilities, And Skills bullet list: - 5+ years of experience or equivalent expertise in user experience design or similar roles. - Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes. - Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions. - Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making. - Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience. - Extensive experience in product design, experience design, service design, or human-centered design leadership, including leadership of strategically important initiatives across complex enterprise environments. - Demonstrated ability to define and execute experience strategy across multiple product or service areas, aligning user needs, business objectives, technology constraints, and operational considerations. - Deep experience designing for highly technical platforms, infrastructure products, engineering workflows, or operational environments, with strong fluency in complex systems and service dependencies. - Strong understanding of enterprise platforms, SRE and automation practices, service operations, developer and operator experience, accessibility, and data-informed design decision-making. - Experience establishing standards, frameworks, and quality benchmarks that scale across teams and improve consistency, usability, and effectiveness of digital and service experiences. - Exceptional communication, storytelling, facilitation, and executive presentation skills, with the ability to translate complex technical ecosystems into clear experience strategies and actionable design direction. Preferred Qualifications, Capabilities, And Skills bullet list: - Design leadership or managerial experience - Experience within large-scale infrastructure, platform engineering, cloud operations, or financial services environments. - Experience working in highly regulated, risk-aware environments with an appreciation for governance, controls, resilience, and operational safety. - Experience applying service design, journey mapping, blueprints, and systems thinking to improve end-to-end enterprise and customer experiences across organizational silos. - Familiarity with technology-enabled or AI-enabled tools that can enhance research, design, automation, and operational experiences in complex enterprise settings. - Familiarity with designing AI-assisted enterprise experiences and human-in-the-loop operational systems. - Experience advising executive leadership on transformation initiatives, operating model changes, or strategic investments related to product, platform, or service experience. Benefits paragraph: "We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process." Pay info: Actually the benefits paragraph includes base salary etc. That's both pay and benefits. We need separate Pay and Benefits sections if content exists. The paragraph mentions base salary, commission-based pay, discretionary incentive compensation. That's pay. Benefits: comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, etc. We could split: Pay section: base salary determined based on role, experience, skill set and location; commission-based pay and/or discretionary incentive compensation (cash/forfeitable equity). Benefits section: comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We must not invent placeholders. So we need to ensure we have actual content for each. We should not include "Additional details about total compensation and benefits will be provided during the hiring process." That's somewhat generic but still substantive? It's a statement about process; maybe we can keep it in Benefits or Pay? It's not specific benefit. Might be considered boilerplate? It's not EEO but it's generic. Might be okay to keep but it's not a specific benefit. Safer to omit? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. That line is substantive? It's a statement about process; it's not boilerplate like EEO. I'd keep it maybe in Benefits section as a note. But we need to avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". That line is not filler. Thus we can include Benefits section with list of benefits plus that note. Pay section: base salary determined based on role, experience, skill set and location; commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We should not repeat the same sentence in both sections. Now construct HTML:

About the role

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in Infrastructure Platforms Foundational Services, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
• Define and lead the experience design strategy for Infrastructure Platforms Foundational Services, aligning design priorities to business goals, platform strategy, operational resilience, and measurable customer outcomes.
• Ensure end-to-end service and product journeys are considered across Foundational Services, including Storage, Network Services, Data Protection & Recovery, and Data Center Services.
• Partner across SRE & Automation, Production Services, Risk & Controls, and adjacent Infrastructure Platforms domains to create consistent, connected experiences across shared platforms, touchpoints, and handoffs.
• Develop and institutionalize service design artifacts, journey maps, service blueprints, standards, and reusable interaction patterns that improve usability, accessibility, scalability, and consistency across enterprise infrastructure experiences.
• Use research, journey analysis, operational data, and customer