Experience Design Vice President

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

About the role

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design in Chase Branded Card, you will play a pivotal role in shaping the user experience across products and services. Leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
• Produce dev-ready Figma deliverables (using design library components, responsive behaviors, variables/tokens, etc.) and maintain clean files to enable seamless hand-off and fast builds.
• Own design system contributions and set the standards for quality: define/extend component specs, variants, tokens, and interaction patterns.
• Partner with design systems and engineering teams to ensure consistent implementation across platforms.
• Collaborate deeply with engineering teams to validate feasibility, align on specs, and defend your design decisions.
• Evaluate and apply AI-assisted design workflows to improve speed, consistency, and handoff quality.

Requirements

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
• Expert-level Figma mastery, including design system governance and preparing clean designs for AI builds.
• Proven experience shipping production UX/UI in close partnership with engineers, including writing/maintaining design specs and supporting implementation through release.
• Practical experience using AI tools in design to accelerate exploration, synthesize research insights, improve handoff artifacts, and/or generate design to code, all while maintaining quality, accessibility, and compliance standards.
• Comfortable with rapid prototyping & presenting ideas to stakeholders.

Preferred Qualifications

• Design leadership or managerial experience.
• Fluency with developer workflows (e.g., agile ceremonies, backlog refinement).
• Track record of driving AI-enabled process improvements across the design lifecycle.
• Strong information architecture and content design instincts.
• A portfolio that shows strong partnerships with brand/marketing teams.
• Comfort operating with minimal direction, translating loosely defined requirements into clear design solutions.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

The Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions — all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.