Experience Design Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As a core contributor on the Design & AI Strategy team, you will shape the user experience of our products and services by leveraging advanced knowledge of experience design principles. Collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of users while aligning user needs with business goals.

Partner with the AI Design Strategy team to deliver AI enablement programs, create and evolve workforce tools, and support the PXT organization in adopting AI-powered workflows. Bring UX Design Thinking to systems people use to learn, evaluate, and apply AI in their day-to-day work, including co-owning AI-related office hours and enablement sessions, and shaping the visual design and information architecture for workforce tools.

Responsibilities

• Support ideation and discovery across AI initiatives through rapid prototyping, visual and interaction design, information architecture, and lightweight coding proofs of concept using tools such as VS Code, GitHub Copilot, Claude Code, and similar AI-assisted workflows.
• Perform front-end design and development on internal web applications, interactive pages, and lightweight prototypes using HTML, CSS, and JavaScript; support prototype-to-tool iteration, UI polish, and related deployment needs.
• Evaluate internal and external AI tools across practitioner-relevant tasks; document strengths, limitations, use cases, and risks; and translate findings into practical guidance, demos, evaluation results, or recommendations the organization can use.
• Own and evolve UI design and information architecture for custom-built tools—including wireframes, UI mockups, site structure, navigation, and content hierarchy. This includes front-end design and development on Confluence-hosted SPAs (HTML / CSS / JS), support deployments (file management, site registry, UI polish), and use VS Code with GitHub Copilot to prototype, iterate, and help build new workforce tools.
• Track adoption analytics, maintain a demand/request log, participate in the Design Strategy AI Sync and related forums, and escalate complex requests (governance, architecture, controls) to the appropriate lead.
• Help design and maintain self-paced learning, support, and onboarding mechanisms for existing and new tooling, including walkthroughs, videos, guides, slide decks, one-pagers, demo environments, FAQs, quick-reference content, reusable answers, and self-service content for Knowledge Base authors.
• Onboard users to AI workforce tools end-to-end—grant access, walk through the self-service creation flow, verify first completion, and conduct quality reviews, completeness, and standards alignment.
• Co-lead AI-related office hours, workshops, and enablement sessions (AI Primer, KB creation, LLM Suite / M365 Copilot best practices), and serve as first point of contact for access, setup, troubleshooting, and general guidance across internal tools and AI initiatives.

Requirements

• Bachelor's degree in Design, a related field, or equivalent experience.
• 3+ years in UX design or information architecture within a large enterprise or similarly complex environment—supported by a portfolio showing UI / interaction design, information architecture, or internal product design work.
• Strong foundation in user experience and service design (journey mapping, systems thinking), with the ability to translate business and user needs into AI-enabled concepts, flows, and solution ideas.
• Practical experience with HTML, CSS, and JavaScript, including the ability to build, update, and polish web applications, interactive pages, or lightweight prototypes using AI-assisted development tools such as GitHub Copilot, Claude Code, or similar.
• Hands-on experience with Confluence (page creation, macros, embedded content, site structure), Figma, and Microsoft 365.
• Practitioner-level fluency with LLM-based tools such as ChatGPT, Copilot, Claude, LLM Suite, or similar; understands prompting, knowledge bases, AI-assisted workflows, reusable guidance patterns, and the practical limitations of AI tools in enterprise settings.
• Strong communication and stakeholder management skills—able to present to groups, lead training sessions, create clear instructional content, and influence across levels while balancing structured thinking, experimentation, and rapid iteration.

Preferred Qualifications

• Experience at JPMC or a comparable financial services firm, enterprise technology, or regulated environment designing or delivering AI-powered internal tools, resource sites, knowledge systems, or adoption content—with an understanding of controls, compliance culture, and internal tooling landscape.
• Experience leading or facilitating training sessions, workshops, or office hours, and driving change management or organizational transformation initiatives with measurable adoption outcomes.
• Familiarity with enterprise-grade design systems, React / Vite applications, accessibility standards (WCAG), and comfort working with technical partners (APIs, data models, AI/ML systems) to translate between technical and non-technical audiences.

Benefits

• Comprehensive health care coverage, on-site health and wellness centers.
• Retirement savings plan, backup childcare, tuition reimbursement.
• Mental health support, financial coaching, and more.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

The Consumer & Community Banking division serves our Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money.