Experience Design Manager Vice President

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
• Establish clear design direction across multiple ambiguous workstreams, translating loosely defined product visions into structured, actionable design roadmaps.
• Partner with senior product leaders, general managers, and cross-functional stakeholders to align on priorities, manage expectations, and drive decision-making across competing demands.
• Lead and develop a globally distributed design team, creating strong engagement, clear purpose, and a sustainable, balanced body of work.
• Manage a team of designers in the U.S and India, providing strong coaching, fostering engagement, and ensuring consistent delivery against business priorities.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Prominent ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
• Prominent ability to lead design in highly ambiguous, early-stage, or undefined product environments and establish clear direction and structure.
• Prominent experience aligning senior stakeholders with competing priorities and influencing decision-making at the executive level.
• Prominent experience managing and developing globally distributed teams, with a focus on engagement, performance, and team health.
• Strong player/coach capability, with the ability to flex between strategic leadership and hands-on execution as needed.