Experience Design Advisor Lead
About the role
For our client, we are seeking a Experience Design Advisor Lead to join the team of a leader in the Finance & Insurance space. This role will lead experience design efforts that improve how customers engage with the organization across complex, highly regulated financial services interactions. The position partners closely with stakeholders to shape solutions, uncover root causes, and translate insights into clear actions that support better member experiences and stronger business decisions. It also plays a key role in facilitating collaboration, guiding brainstorming sessions, and producing visual artifacts and communication materials that inform strategy. Location: Remote - US based candidates only, no visa sponsorship available.
Pay
$114,080 – $218,030 annually
Responsibilities
- Lead collaboration with stakeholders on key initiatives
- Facilitate productive teamwork and team dynamics
- Direct investigations to understand root causes of complex issues
- Plan and lead brainstorming sessions to optimize solutions
- Create visual artifacts using user-centered design principles
- Develop communication materials to drive business decisions
- Research industry best practices to enhance member service
Qualifications
- Bachelor's degree or 4 years of relevant experience
- Minimum 8 years in experience or user-centered design
- Minimum 4 years in customer relationship management
- Experience in highly regulated customer-centric environments
- Familiarity with Agile and human-centered design principles
- Proficient with user experience design methods and data visualization tools
- Strong communication and analytical skills
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) and pension options
- Life insurance and parental benefits
- Paid time off with holidays plus volunteer hours
- Career path planning and continuing education programs