Experience Associate

We need to output HTML fragment with sections: About the role? Actually we have "About Sentral" description, then "Position Overview And Responsibilities", then "What You’ll Do:", then "Skills And Experience", then "Community Team Perks + Benefits", then physical demands etc. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content to these headings appropriately. The posting includes: About Sentral (company description) maybe "About the role"? Actually "About the role" could be company overview? Usually "About the role" is description of role. But we have "Position Overview And Responsibilities". Could treat that as "Responsibilities". "What You’ll Do:" also responsibilities. Could combine. "Skills And Experience" -> Skills section. "Community Team Perks + Benefits" -> Benefits. Physical demands maybe "Requirements"? Could be "Requirements" (physical demands). Also "High School Diploma or equivalent required; some college preferred 1+ years of experience..." that's qualifications. Could put under "Qualifications". Also "Multifamily and/or hospitality experience preferred" etc. We need to include sections only when posting has real specific content. Pay and Schedule not mentioned (no pay, schedule not specified except flexible schedule including evenings and weekends). Schedule: they mention ability to work a flexible schedule, including evenings and weekends. That's schedule info. So we can include Schedule section with that detail. Pay: not mentioned, so omit. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information, not invent or summarize away detail. Must not repeat job title as heading. Must not put Job ID etc. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes EEO statement at end; we should remove that. Also the accommodation request paragraph maybe keep? It's part of requirements? It's about accommodations; could be considered part of Requirements? Might be considered boilerplate? It's about accommodations for disability; maybe keep as part of Requirements? It's not boilerplate exactly but it's a statement about accommodations. Might keep as part of Requirements? However it's somewhat generic. The instruction: remove EEO/equal-opportunity boilerplate. The accommodation request is not exactly EEO but related to accommodations; might be considered part of requirements? I'd keep it as a note under Requirements maybe. We need to preserve all substantive information: company description, responsibilities list, skills, qualifications, benefits, physical demands, schedule. We must not create sections with filler like "commensurate with experience". Not present. We'll produce HTML:

  About the role

  maybe containing company overview? Could be "About Sentral". But heading must be "About the role". We'll put company overview there. Then

  Responsibilities

  with
  of duties from "What You’ll Do:" and also from Position Overview. Then

  Qualifications

  with education, experience, preferred. Then

  Skills

  with list of skills. Then

  Benefits

  with list of perks. Then

  Schedule

  with flexible schedule note. Possibly

  Requirements

  for physical demands and accommodation note. But we have limited headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use Requirements for physical demands and accommodation note. Qualifications for education/experience. Skills for skills list. Benefits for perks. Schedule for flexible schedule. We must not create Pay. Let's extract content. About Sentral paragraph: "Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at www.Sentral.com." We'll put that in

  under About the role. Responsibilities: combine Position Overview And Responsibilities and What You’ll Do list. Position Overview: "At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Associate is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This is an in-person position located on-site of the property." Then What You’ll Do list items (many). We'll convert each bullet to

  • . We need to ensure we don't duplicate sentences. We'll include all. Let's list them: - Uphold Sentral’s value of excellence in customer service - Establish rapport with residents and guests so they always feel loved - Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures - Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude - Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests - Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests - Provide assistance with scheduling of the Experience team when needed - Create “Surprise and Delight” moments for residents and guests - Learn and train others on community software, such as Yardi and Stayntouch - Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request - Manage building access for guests, residents, and authorized vendors using key system technology - Monitor amenity spaces and ensure residents and guests are adhering to community policies - Assist Experience Manager in leading daily standups and monthly meetings - Assist Experience Manager with interviewing, training of new Experience team members - Support onboarding and training of new Experience team members and provide ongoing mentorship - Assist Experience Manager with new process development and execution - Provide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations - Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome - Demonstrate thorough understanding of Sentral’s homesharing program and be able to answer resident questions about becoming hosts, while also knowledgeable of the program from the guest-facing side (hours of operation, house rules, check-in/check-out procedures, etc.) - Store luggage and politely handle early check-in, late checkout, and any other requests when necessary - Assist sales team by facilitating self-guided or virtual tours and onsite tours when needed. - Embrace the importance of Sentral Sales by understanding and being able to answer common questions asked by prospects and current residents. - Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion - Complete daily tasks and shift reports, providing an overview of what occurs during shift and highlighting pertinent information that needs to be passed on to the next shift - Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations - Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents - Work on special projects as deemed necessary by management - Cross train in other areas of property to ensure all guest services are covered - Perform other related duties and assignments as needed and assigned We'll put these in
    . Qualifications: Education and experience. From Skills And Experience: "High School Diploma or equivalent required; some college preferred 1+ years of experience working in hospitality or customer service industry required Multifamily and/or hospitality experience preferred Strong passion for hospitality and providing exceptional customer service." We can put as
    items. Skills: list of skills from same section after qualifications. Skills list: - Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text - Computer savvy with the capacity to learn and master multiple software systems - Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency - Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests - Proactive decision-making and problem-solving skills - Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem - A competent team player with a positive attitude and the knack to smile under all circumstances - Exemplify a high level of reliability, trustworthiness, and integrity, and initiative - Ability to work a flexible schedule, including evenings and weekends But schedule also appears here; we might move schedule to Schedule section. However schedule is also a skill; we can keep it under Skills but also have Schedule section. To avoid duplication, maybe we keep schedule only under Schedule section and not duplicate. But the instruction: preserve ALL substantive information; do not invent or summarize away detail. If we move schedule to Schedule section, we still preserve it. It's okay to not duplicate. Thus Skills list will exclude the flexible schedule line. Benefits: from Community Team Perks + Benefits. We need to capture all benefits: - Health & Wellness: multiple medical, dental, vision health plan options that begin the first month after start date; one fully company-paid plan (no monthly premiums for you)*, HSA and FSA options to set aside pre-tax dollars. Premiums apply for spouse, dependent, or family coverage plans. - Invest in Your Future: eligible after three months, 401(k) with 4% company match. - Time Off That Grows with You: 11 paid holidays, 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types include personal days with no waiting period, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! - Travel Discount: team members (and friends/families) receive travel discounts when they stay at a Sentral community. - Deep Savings: discounted rates on pet insurance, attractions, rental cars, shows, events, and more. We'll put as
    items. Requirements: physical demands and accommodation note. Physical demands list: - Stand behind a desk for the majority of an 8-hour shift - Move