Expeditor (Part Time)
Cosm · Detroit, MI · 3 wk ago
ManagementPart-time
Responsibilities
- Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guests) interactions
- Prepare and deliver all orders accurately, ensuring special instructions are executed with attention to detail and presentation meets company standards—creating a memorable experience for every fan
- Maintain strong knowledge of all food and beverage offerings, including menus, specials, seasonal items, and promotions, to confidently guide guests and enhance their overall experience
- Deliver a service-oriented experience by anticipating fan (guest) needs, responding promptly, and going beyond expectations to ensure satisfaction
- Foster a connected team environment by supporting fellow team members, communicating clearly, and contributing to a one-team approach that prioritizes the fan (guest) experience
- Engage fans (guests) in a welcoming and energetic atmosphere
- Stay informed on company products, services, events, and promotions to provide relevant and engaging recommendations to fans (guests)
- Follow directions from supervisors with a positive, solutions-focused mindset, including completing side work, cleaning tasks, and operational support as needed
- Participate in ongoing training sessions to continuously improve product knowledge, service skills, and overall performance
- Maintain flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on business needs
- Thrive in a fast-paced, high-energy environment while remaining composed under pressure and delivering consistent, high-quality service
- Demonstrate strong multitasking, time management, and communication skills to support efficient operations and team coordination
- Maintain knowledge of table and seating layouts to ensure smooth and accurate service delivery
- Follow all company and state safety and sanitation guidelines to support a safe and secure environment for fans (guests) and team members
Qualifications
- Previous serving experience required, preferably in a fast-paced, high volume, full-service establishment
- Excellent communication and professional interpersonal skills required
- Fluent in English and able to read & write in basic English
- Food Handler Card required (or ability to obtain within required timeframe)