Expeditor

About the role

Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

Responsibilities

• Oversee the expediting process during meal periods, ensuring timely and accurate delivery of dishes to members and guests.
• Cook with kitchen staff to manage the timing and presentation of dishes according to the order tickets.
• Check each dish for quality, portioning, and presentation before it leaves the kitchen.
• Communicate effectively with the front-of-house team to ensure seamless coordination between the kitchen and dining areas.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Address and resolve any issues with food quality or presentation promptly, working with the kitchen team to make necessary adjustments.
• Ensure all dishes are prepared according to special requests or dietary restrictions as specified by members and guests.
• Keep the expediting area organized and clean, ensuring that all necessary tools and equipment are readily available.
• Absorb and train new kitchen and service staff on expediting procedures and quality standards.
• Collaborate with the team to ensure all orders are fulfilled accurately and in a timely manner.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Support fellow employees and contribute to a positive team environment.
• Be proactive in assisting members and guests ensuring delivery of the 3-steps of service.
• Address and resolve member and guest complaints professionally, notifying management of issues and practicing effective service recovery.
• Complete additional duties as assigned by management.

Requirements

• A minimum of 1 year of experience as an expeditor or in a similar role.
• Strong communication skills with the ability to follow instructions accurately.
• An attention to detail and commitment to maintaining high quality and presentation standards.
• The ability to multitask and work efficiently under pressure in a fast-paced environment.
• Physical requirements: Must be able to stand, walk, and perform physical activities for extended periods. Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Qualifications

• A high school diploma or equivalent.

Skills

• Attention to detail.
• Communication skills.
• Time management.
• Physical stamina and strength.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.

Pay

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.