Expeditor

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our products reach industry stakeholders in over 150 countries, offering high-quality vision care under brands like Essilor (Varilux, Crizal, Eyezen, Stellest, Transitions), Ray-Ban, Oakley, Persol, and Oliver Peoples. We also operate a network of retail and e-commerce platforms including Sunglass Hut, LensCrafters, and Target Optical. Our business model ensures efficient global supply chain management with cutting-edge technology, fostering innovation and operational excellence.

About the role

The Expeditor monitors, prioritizes, and accelerates the flow of late, high-priority, and special-attention jobs through the optical lab to ensure service commitments are met. This role partners with Operations, Customer Service, Quality, and offsite partners to resolve service-impacting issues, support customer escalations, and provide operational insights that reduce recurring delays and improve workflow performance.

Responsibilities

• Maintain and share daily reporting with lab leadership and department leads on all late/special attention jobs.
• Track daily actions on late/special job reports and escalate to leadership if needed.
• Investigate root causes and take corrective action on late jobs by tagging, rerouting, or escalating jobs for immediate production attention.
• Identify and physically expedite trays to the correct next department to maintain production flow and prevent further delays.
• Perform walk-throughs of special jobs in the lab (e.g., VIP jobs, expensive frames).
• Set launch priorities based on late job status and other requests.
• Identify and report orphan frames.
• Inform customer service if jobs require callbacks or action on “orders not launched” and “frame not received.”
• Communicate breakage, missing products, or service-impacting issues to Customer Service with clear context and required actions.
• Monitor delayed-job workflows at outsource/offsite locations and provide centralized oversight.
• Manage requests and provide timely feedback on issue resolution.
• Investigate service-related customer complaints and follow up with appropriate personnel to ensure timely and accurate resolution.
• Provide on-the-floor operational insights that inform service improvements and reduce recurring workflow breakdowns.
• Support Customer Support by providing real-time workflow data, operational context, and issue visibility for CAPA development and systemic service improvements.
• Support QA by escalating quality-related delays or defects that impact production flow.
• Inform QA when repeated service delays or breakage trends indicate potential systemic quality issues.

Requirements

• A high school diploma or equivalent.
• 1+ years of related work experience; manufacturing or lab experience preferred but not required.
• Ability to meet measurable standards in a dynamic production environment.
• Strong judgment and decision-making skills.
• Problem-solving abilities.
• LMS experience (e.g., Opti-facts, Commercial Opti-facts, DVI) is a plus.
• Strong oral and written communication skills.
• Excellent organizational abilities and attention to detail.

Pay

Pay range: $18.75 - $25.78 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. Additional incentives may include a competitive bonus and/or commission plan.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.