Expansion Account Executive, Mid-Market

About the role

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. As an Expansion Account Executive, Mid-Market, you will play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the mid-market segment. This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth, creating a need for world-class client care and management.

The ideal candidate will be fanatical about customer success and growth, thriving under pressure and laser-focused on the client. This is a difference-making, high-responsibility role for someone who thinks outside the box and embraces an entrepreneurial, grind-it-out mentality.

Responsibilities

• Own a “book of business” from post-sale handoff through renewal and expansion, using your B2B sales or account management experience to build relationships with mid-market customers.
• Leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term partnerships.
• Proactively identify customer needs and provide innovative solutions, delivering exceptional service and exceeding expectations.
• Conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present tailored product demonstrations that showcase the value of our solutions.
• Manage multiple tasks simultaneously, including client requests, demos, proposals, and follow-ups, ensuring nothing falls through the cracks.
• Master systems like Salesforce, Outreach, ZoomInfo, and others to streamline your workflow.
• Accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy.
• Exhibit meticulous attention to detail in documenting customer interactions, deals, and progress.
• Embrace a startup mentality, contributing to the growth of a fast-paced, rapidly changing environment.

Requirements

• A minimum of 4 years of sales experience, with a significant portion in account management or a similar role within the mid-market segment.
• Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment.
• Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders.
• Strong analytical and presentation skills, with the ability to communicate data-driven insights to both internal and external stakeholders.
• Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews.
• Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management.
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.
• A positive, passionate, and creative mindset, aligned with our company values of being Smart, Humble, and Optimistic.
• An open and hungry mind, always willing to improve through coaching and learn about our customers’ industries.
• Bachelor's degree or higher, ideally in a relevant field.
• This role requires daily verbal and written communication in English with customers based in English-speaking markets (US/English Canada).

Nice-to-have Skills

• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
• Experience with startups and entrepreneurial organizations.
• Experience working in CMMS or facility operations software.
• Documented success in working in a remote setting.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take-what-you-need PTO.

About Us

Our mission is to deliver one platform for maintenance, repair, and operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

We’re committed to creating a diverse environment where ideas and effort are publicly celebrated, and all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.