Exhibits Manager

About the role

The Exhibits Manager is responsible for the planning, execution, and management of exhibition and sponsorship programs for association clients. This role oversees exhibitor and sponsor operations, exhibit hall logistics, vendor coordination, event technology, budgeting, and client support to ensure successful event experiences that meet client objectives and MCI USA service standards.

Responsibilities

• Comprehensive exhibit hall management, including floorplan design and layout, understanding of general rules and regulations, management of show decorator for all signage and structures.
• Serve as exhibitor and sponsor point of contact, respond to inquiries in timely fashion.
• Draft and send pre-event communications to exhibitors and sponsors.
• Manage and day-to-day work within the exhibit management tool, Map Your Show.
• Work with GSC to develop Exhibitor Kit.
• Work with Exhibit/Sponsorship sales team to manage fulfillment of benefits. Draft, maintain and manage the deliverables tracking grid.
• Source sponsored items such as tote bags, lanyards, and other various items.
• Evaluate and maintain event budgets against pre-set spending limits. Provide clients with accurate budget estimates pre-event and ensure post-event billing reflects these estimates.
• Negotiate GSC and other vendor contracts that pertain to the exhibit hall, meeting MCI standards for each client event.
• Maintain department files.
• All other duties as assigned.

Requirements

• Bachelor’s degree preferred but not required
• CMP or CEM preferred
• 2-3 years of progressively responsible exhibit management experience
• Experience in association market and multi-client environment preferred
• Experience working in Map Your Show, a plus

Professional and Leadership Competencies

• Demonstrates exceptional client service and builds strong relationships with clients, exhibitors, sponsors, vendors, and stakeholders.
• Effectively manages multiple projects, priorities, and deadlines while maintaining a high level of accuracy and attention to detail.
• Communicates professionally and effectively through verbal, written, and interpersonal interactions.
• Applies sound judgment, critical thinking, and problem-solving skills to address challenges and identify solutions.
• Collaborates effectively with cross-functional teams to achieve shared goals and successful event outcomes.
• Adapts to changing priorities and business needs in a fast-paced, deadline-driven environment.
• Takes ownership of responsibilities, follows through on commitments, and delivers results with accountability.
• Demonstrates financial awareness through budget management and cost-conscious decision-making.

Technical Skills

• Experience with Map Your Show or similar exhibit management software preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience managing exhibitor, sponsor, and event-related data and reporting.
• Familiarity with event management and registration platforms preferred.