Executive Vice President, Product

About the role

The Executive Vice President of Product is a key member of the executive leadership team, responsible for defining and leading Thrive’s end-to-end product and platform strategy across Cybersecurity, Cloud, Digital Experience, Infrastructure, and AI-powered services. This leader will own an end-to-end product lifecycle, from vision and strategy to roadmap, delivery, commercialization and in-life optimization, across our managed services and technology offerings.

Key Responsibilities

• Define Thrive’s 3-year product vision aligned to revenue growth and EBITDA expansion targets.
• Rationalize acquired service offerings into standardized, tiered, scalable packages.
• Establish clear product segmentation (core, advanced, AI-enabled, verticalized solutions).
• Lead lifecycle management: build, enhance, sunset.
• Continuously scan market, customer and competitive trends to inform strategy, identify new opportunities and proactively manage product innovation.
• Define and execute Thrive’s AI-first services strategy that is tightly integrated into the product roadmap.
• Identify opportunities to embed AI and automation into existing and new offerings to improve outcomes (speed, quality, risk) and drive accretive revenue, margin expansion, or cost-to-serve improvement.
• Productize automation and AI into revenue-generating offerings.
• Define and lead AI governance, internal enablement, and client-facing packaging for AI and automation.
• Partner with ServiceNow and key vendors to embed AI at the platform level.
• Parter with Finance and Operations to define a clear margin improvement agenda across the product and services portfolio, with specific targets for gross margin and driving product-level margin visibility.
• Improve gross margin through vendor rationalization, tool consolidation, and thoughtful build/buy/partner decisions that simplify the stack and increase buying power.
• Embed automation into workflows and service deliver to reduce manual effort, improve quality and consistency, and expand labor efficiency without compromising customer outcomes.
• Design offerings that are operationally scalable, standardized architectures, repeatable implementation patterns, and well-defined service tiers so that growth translates into expanded margins rather than linear cost increase.
• Establish a standard product integration playbook for acquisitions.
• Rapidly assess acquired products and services for strategic fit, overlap, technical health, customer impact and financial performance, and translate findings into clear recommendations.
• Lead Day 0–180 product harmonization roadmap, defining which offerings to keep, enhance, sunset or migrate, and in what sequence and timeline.
• Eliminate duplicative tools and service fragmentation.
• Ensure integration decisions balance growth and churn risk.
• Ensure that each acquisition strengthens, rather than fragments, the overall platform and portfolio, driving toward a more standardized, and margin-accretive product set over time.
• Deeply understand customer segments, personas, and journeys across our core industries, ensure voice-of-the-customer and frontline feedback are systematically fed into product decisions.
• Partner with CRO and Marketing to:
  • Simplify messaging.
  • Align packaging and pricing.
  • Enable sales with clear value propositions.
  • Support verticalized offerings (Financial Services, Healthcare, PE portfolio companies, etc.).
  • Support strategic customer engagements, renewals, and large pursuits by articulating our product roadmap, differentiation, and value proposition.
• Product Governance & Operating Model
• Implement and enforce a structured product roadmap, governance framework and operating model.
• Establish prioritization framework that balance customer value, revenue impact, strategic fit and operational feasibility – focusing on ROI and a value creation plan.
• Build product KPI dashboard:
• Revenue by product line
• Gross margin by product
• Attach rates
• Audience adoption
• AI penetration
• Leadership
• Build, coach and retain a high-performing product organization capable of executing in a high-growth multi-country environment.
• Foster a culture of customer obsession, data-driven decisions, disciplined execution, and continuous learning.
• Set clear expectations, rhythms and success metrics for the product teams.
• Attract top product talent and create succession plans for future product leaders.
• Champion cross-functional leadership and partner closely with COO, CTO, CRO, CMO, CFO, and CPO.
• Model executive presence with customers, analysts, partners and the Board, serving as the voice of the product strategy and market vision.

Experience

• 15+ years in product leadership including 7+ years in senior strategic leadership roles within: Managed Services, SaaS, Cybersecurity, Cloud platforms.
• Experience scaling multi-entity or acquisition-driven platforms.
• Demonstrated success in creating clear product strategies, roadmaps and investment cases and driving them through to execution.
• Deep experience translating customer and market insight into differentiated offerings and successful commercial outcomes.
• Proven track record of improving gross margin via product discipline.
• AI and automation strategy experience strongly preferred.
• Experience working in PE-backed or high-growth environments preferred.

Leadership Attributes

• Strategic and systems thinker with the ability to connect vision to detailed execution.
• Customer-obsessed, commercially savvy and data-driven in decision making. Structured, methodical thinker.
• Platform mindset vs. custom solutions mindset.
• Exceptional leadership and people-management skills; able to inspire, coach and scale a diverse global team.
• Financially fluent, able to partner with Finance on business cases, understand EBITDA and margin implications, and use cost-to-serve data to inform product and pricing decisions.
• Strong communicator and influencer who can align executive stakeholders and cross-functional teams.
• Must have a strong executive presence with board-ready communication skills.
• High integrity, low ego, accountability driven with a collaborative, outcome-oriented style aligned to Thrive core values (People, Client, Attitude, Ownership).
• Comfortable driving change in complex environments.