Executive Vice President - Electrical Service

About the role

The Executive Vice President – Service is a key enterprise leader responsible for the overall strategy, performance, and operational excellence of all service‑related business units across FSG. The EVP oversees a national network of service operations, drives continuous improvement, innovation, and value creation, and aligns FSG’s service offerings with customer expectations, operational standards, and company growth objectives.

Responsibilities

• Lead and manage all FSG Service verticals, ensuring consistency in operational execution, financial performance, and customer experience.
• Develop and implement national strategies, standards, and best practices for service delivery, technician performance, dispatch, and customer support.
• Partner with branch and enterprise leadership to ensure compliance with operational KPIs, safety protocols, and margin targets.
• Serve as a key member of the executive team, contributing to enterprise‑level strategy and interdepartmental collaboration.
• Drive accountability and performance through data‑driven insights, dashboards, and field engagement.
• Champion workforce development initiatives including technician training, safety, and career pathing.
• Oversee the implementation and adoption of service technology platforms and tools across all service regions.
• Identify opportunities for growth and expansion of service capabilities in new and existing markets.
• Foster a culture of operational excellence, innovation, and customer focus.

Key Performance Metrics

• Service Gross Margin – ensure profitability and sustainable growth of the Services organization.
• Technician Utilization and Efficiency – monitor and improve field resource deployment and productivity.
• Customer Satisfaction and Retention – drive consistent, high‑quality customer experiences across all markets.
• On‑Time Service Delivery – ensure timely execution of all scheduled service work orders.

Internal Relationships and Reporting

• Reports to the Chief Operating Officer, Services.
• Based in Dallas, working out of the National Accounts (NAC) office with primary focus on NAC operations and enterprise‑wide oversight.
• Collaborates closely with Enterprise and Branch Operations Leaders, Finance and Analytics teams, Technology and Product Teams, HR, and Safety Departments.

Requirements

• 10+ years of senior leadership experience in service operations, preferably within electrical, HVAC, or building systems industries.
• Proven track record of managing large, geographically distributed teams.
• Deep understanding of operational KPIs, service metrics, and financial drivers.
• Strategic thinker with the ability to execute tactical initiatives.
• Strong communication and leadership skills with a collaborative mindset.
• Experience with enterprise service software platforms (e.g., ERP, Service Lab, dispatch, mobile field service apps).
• Experience managing a $200M+ book of business in electrical service is a plus.
• Proven change‑management leader and promoter of a unified enterprise culture.

Qualifications

• Bachelor’s degree required.
• MBA or other advanced business degree preferred.