Executive Team Leader Service & Engagement (Assistant Manager Front End) - South Detroit

About the Role

As a Service & Engagement Executive Team Leader at Target, you'll be an advocate for guest experience, ensuring seamless and effortless shopping both in-store and digitally. You'll lead a team of Guest Advocates and Service and Engagement Leaders, driving sales growth, managing staffing needs, and fostering a culture of accountability and guest-centric service.

Responsibilities

• Build and manage a guest-first team culture, focusing on decreasing wait times, friendly interactions, and service recovery.
• Drive total store sales and understand your role in sales growth.
• Anticipate staffing needs, talent plan, and recruit for both long and short-term needs.
• Manage leaders to ensure training completion and provide continuous education opportunities.
• Engage in development conversations and personalize recognition to reinforce guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Utilize business reporting and guest insights to identify and address opportunity areas.
• Respond to negative guest experiences, de-escalate situations, and support your team in making things right.
• Manage schedules to support peak traffic times, holidays, and weekends.
• Champion physical and digital offerings to enhance the guest shopping experience.
• Stay up-to-date on promotions, brand launches, and events, and utilize guest survey tools to drive change.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a flexible schedule, including early mornings, evenings, and weekends.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Qualifications

• 4-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen and ability to manage conflict.
• Ability to relate well with and interact with all levels of the organization.
li>Strong cognitive skills, including problem analysis, decision making, and financial/quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Physical Requirements

• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information.
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 15 pounds frequently and up to 40 pounds occasionally.

Schedule

Flexible work schedule, including nights, weekends, and holidays, with regular attendance necessary.

Pay

The pay range for this role is $64,000.00 - $128,000.00. Pay is based on several factors, including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits, including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short-term and long-term disability.
• Paid sick leave, national holidays, and vacation.

For more information on benefits, visit https://corporate.target.com/careers/benefits.