Executive Team Leader GM & Grocery (Assistant Manager General Merchandise and Grocery)- Dartmouth, MA

About the role

The Role Of a General Merchandise & Food Sales Executive Team Leader Can Provide You With The:

• Knowledge of guest service fundamentals and experience building and managing a guest first culture on your team
• Knowledge of retail business fundamentals including: department sales trends, inventory management, freshness and quality, guest shopping patterns, pricing and promotions strategies
• Experience in setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
• Experience managing a team of hourly team members and leaders and creating business specific strategies and goals

Responsibilities

No Two Days Are Ever The Same, But a Typical Day Will Most Likely Include The Following Responsibilities:

• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
• Manage Food & Beverage, food services (if applicable), inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store
• Manage a team of experts in operations, accuracy and efficiency
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)
• Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times
• Conduct regular check-ins with your team to ensure completion of tasks and workload
• Manage all GM backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve
• Oversee GM Team Leaders workload planning including transitions, revisions and sales plans for all GM areas
• Drive fulfillment sales by leading the Fulfillment team to fulfill each order accurately and efficiently and deliver on each guest promise time
• Lead a culture centered in food safety; train, validate and coach team to deliver proper execution on all food safety standards and cleaning routines
• Oversee Food & Beverage Team Leader’s workload planning including transitions, revisions, sales plans, sampling and promotions
• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Avoid assessing all GM and Food & Beverage backroom and sales floor areas, walk Food & Beverage Standards to assess priorities in food and review GM/Food reporting to identify gaps and develop a plan to resolve
• Plan, lead and follow-up on organizational and operational change
• Anticipate and identify changes in unique store trends
• Develop and coach your team to elevate their skills and expertise
• Establish a culture of accountability through clear expectations and performance management; actively develop, coach and train your team; anticipate staffing needs, talent plan and recruit – both long and short term
• Provide service and a shopping experience that meets the needs of the guest
• Always demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment
• Address store needs (emergency, regulatory visits, etc.)

Qualifications

• 4 year degree or equivalent experience
• Strong interest and knowledge of the Food & Beverage business
• Strong interpersonal and communication skills
• Strong business acumen
• Comfortable dealing with ambiguity
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently