Executive Support Lead, Americas

We need to output HTML fragment with sections: About the role? The posting includes description: "Why we're hiring: ..." and "What you'll be doing:" etc. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real content. We must not repeat job title as heading. No Job ID. We need to preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to strip out things like "For more information, visit WPP.com." maybe not needed? It's not a core duty. Might be considered boilerplate? It's generic. Probably remove. Also remove "WPP is an equal opportunity employer..." etc. Also remove "Please read our Privacy Notice..." etc. Also remove "If you require accommodations..." maybe part of schedule? Actually schedule: they mention hybrid approach, office around four days a week. That's schedule info. So we keep schedule. Pay: they give salary range $100,000—$230,000 USD. Also mention base salary range indicated below. So we include Pay section. Benefits: they mention "We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details." That's benefits info. So include Benefits. Qualifications: maybe not separate; they have "What you'll need: Skills / Experience Requirements". Could map to Requirements or Skills. We'll have sections: Responsibilities (What you'll be doing), Requirements (Skills/Experience Requirements), maybe Qualifications not separate. Could also have Skills section separate but we can combine. We need to avoid filler headings like "About the role" if no specific content. There is a description at start: "WPP is the trusted growth partner..." That's about company, not role. Could be About the role? Might be considered generic. Might be better to omit About the role if not specific. The instruction: include a section ONLY when the posting has real, specific content for it. So we need to see if there is specific content about the role beyond generic. The "Why we're hiring:" paragraph describes purpose. Could be About the role. Might be okay. But we need to decide. Let's extract substantive content: - Company description: maybe not needed for role. Could be omitted. - Why we're hiring: WPP is a creative transformation company... expanding second-line assurance capability... The Executive Support Lead, Americas is responsible for leading the executive support function across their primary campus, ensuring consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders. That's role specifics. So we can put that under About the role or Responsibilities? It's more about role overview. Could be About the role. - What you'll be doing: list of duties (Service Delivery & Operations, Team Leadership & Capability Development, Service Governance & Continuous Improvement). That's Responsibilities. - What you'll need: Skills / Experience Requirements list. - Who you are: values (open, optimistic, etc.) maybe not needed. - What we'll give you: list of benefits (Passionate, inspired people..., Scale and opportunity..., Challenging and stimulating work...). That's more like benefits/culture. Could be Benefits. - Pay: salary range. - Schedule: hybrid approach, office around four days a week. Thus we can have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We might omit Qualifications and Skills as separate if covered. We need to use

for each heading. Inside each section, use

for prose,

• for lists. We must not include boilerplate like "We are an equal opportunity employer", privacy notice, etc. Also remove duplicated lines. Let's craft. About the role: combine the why we're hiring paragraph and the fully office-based role sentence. Responsibilities: bullet list from What you'll be doing. We need to break down the bullet points into items. From What you'll be doing: Service Delivery & Operations: - Lead the delivery of executive support services across the region ensuring consistency, quality and accountability - Maintain regional operational standards aligned with the global Executive Support strategy - Provide direct executive technology support to assigned executive stakeholders, acting as a senior escalation and support resource where required - Ensure resources and office coverage are aligned with executive demand and business priorities - Drive adoption of agreed service processes, support methodologies and operational best practices - Ensure support services meet business expectations and agreed service commitments - Oversee the effective management and lifecycle of technology assets and stock - Lead regional delivery of executive technology programmes, onboarding initiatives and service enhancements - Contribute to the development of global Executive Support standards and operating model - Develop and maintain strong relationships with executive stakeholders and key business partners - Ensure regional compliance with technology, security and governance requirements Team Leadership & Capability Development: - Lead, coach and develop Executive Support Specialists within the region - Drive a culture of accountability, ownership, professionalism and customer excellence - Support workforce planning, recruitment, onboarding and capability development - Develop specialist expertise across executive support disciplines including AV, collaboration, mobility and onboarding Service Governance & Continuous Improvement: - Establish regional service governance, reporting and performance management processes - Monitor service performance and identify opportunities to improve the executive experience - Identify trends, risks and recurring issues affecting executive stakeholders - Implement service improvements that enhance efficiency, consistency and stakeholder satisfaction - Drive a proactive approach to issue prevention and service improvement across the executive population - Ensure executive incidents and priority service requests receive appropriate oversight and prioritisation We can group under headings? But we just need a list; could keep as flat list or subheadings not needed. Use
  • . Requirements: from What you'll need: - Strong people leader with experience in building high performing support teams - 5+ years’ experience supporting senior executives, C-suite leaders, board members, or equivalent executive stakeholders - Executive focused with exceptional stakeholder management and relationship building skills - Calm and effective during high-pressure situations and executive escalations - Excellent communicator, capable of influencing both technical and non-technical audiences - Professional, discreet and highly trusted when operating within executive environments Also maybe "Who you are" values but not required. Benefits: from What we'll give you: - Passionate, inspired people – We aim to create a culture in which people can do extraordinary work - Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. - Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. - Are you up for the challenge? (maybe not needed) Also "We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details." Could add as bullet. Pay: salary range $100,000—$230,000 USD. Schedule: hybrid approach, teams in the office around four days a week. Also mention fully office-based role requiring five days per week onsite? Wait earlier they said "This is a fully office-based role requiring five days per week onsite". Then later they say hybrid approach, office around four days a week. There's conflict. We need to preserve all substantive info; we should include both statements? Might be contradictory but we must keep both. Could combine: The role is fully office-based requiring five days per week onsite; however, we have adopted a hybrid approach with teams in the office around four days a week. We'll include both. Thus schedule section:

    This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week.

    Now ensure we didn't include boilerplate like "If you require accommodations or flexibility, please discuss this with the hiring team during the interview process." That's application instruction? It's about accommodations; maybe keep? It's not a core duty but could be considered part of schedule? It's about accommodations; maybe we can keep as part of schedule? It's not boilerplate? It's a standard statement; but it's about accommodations. The instruction says remove application instructions. This is about accommodations, could be considered application instruction. Safer to remove. Also remove "Are you up for the challenge?" maybe keep as part of benefits? It's a rhetorical question; could keep but it's fluff. Might be okay to keep. We must not repeat job title as heading. Now produce HTML. Let's craft:

    About the role

    WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to strong governance and operational excellence, we are expanding our second-line assurance capability to ensure our corporate business platforms operate with high integrity, effective controls, and audit-ready evidence. The Executive Support Lead, Americas is responsible for leading the executive support function across their primary campus, ensuring the consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders.

    Responsibilities

    • Lead the delivery of executive support services across the region ensuring consistency, quality and accountability
    • Maintain regional operational standards aligned with the global Executive Support strategy
    • Provide direct executive technology support to assigned executive stakeholders, acting as a senior escalation and support resource where required
    • Ensure resources and office coverage are aligned with executive demand and business priorities
    • Drive adoption of agreed service processes, support methodologies and operational best practices
    • Ensure support services meet business expectations and agreed service commitments
    • Oversee the effective management and lifecycle of technology assets and stock
    • Lead regional delivery of executive technology programmes, onboarding initiatives and service enhancements
    • Contribute to the development of global Executive Support standards and operating model
    • Develop and maintain strong relationships with executive stakeholders and key business partners
    • Ensure regional compliance with technology, security and governance requirements
    • Lead, coach and develop Executive Support Specialists within the region
    • Drive a culture of accountability, ownership, professionalism and customer excellence
    • Support workforce planning, recruitment, onboarding and capability development
    • Develop specialist expertise across executive support disciplines including AV, collaboration, mobility and onboarding
    • Establish regional service governance, reporting and performance management processes
    • Monitor service performance and identify opportunities to improve the executive experience
    • Identify trends, risks and recurring issues affecting executive stakeholders
    • Implement service improvements that enhance efficiency, consistency and stakeholder satisfaction
    • Drive a proactive approach to issue prevention and service improvement across the executive population
    • Ensure executive incidents and priority service requests receive appropriate oversight and prioritisation

    Requirements

    • Strong people leader with experience in building high performing support teams
    • 5+ years’ experience supporting senior executives, C-suite leaders, board members, or equivalent executive stakeholders
    • Executive focused with exceptional stakeholder management and relationship building skills
    • Calm and effective during high-pressure situations and executive escalations