Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting) - *ONSITE*

About the role

GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission. The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills, problem-solving abilities, and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director+ leaders can perform their roles efficiently and effectively, with minimal technical interruptions.

GEICO’s GEICO Pledge emphasizes Great Company, Great Culture, Great Rewards, and Great Careers, offering a supportive environment where you can feel valued and proud to work.

Responsibilities

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.
• Set up and maintain laptops, mobile devices, and other peripherals for executives (Microsoft Office and Mac iOS, Webex, Zoom, Slack, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, user identity and security access management, MFA support, AV such as Webex boards, Zoom boards).
• Support IT special projects, office moves, data recovery, hardware, software testing.
• Work closely with the Tech team to ensure seamless support and integration of executive technology needs.
• Communicate technical information clearly and effectively to non-technical stakeholders.
• Maintain a high level of professionalism and confidentiality.
• Develop a strategic support plan and technology roadmap for the leadership team’s technology needs, including travel and other off-site engagements.
• Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.
• Coordinate and set up all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings.
• Monitor and maintain executive software licenses and subscriptions.
• Anticipate and address potential technical issues before they impact executives.
• Conduct regular maintenance and updates on executive devices and office equipment.
• Provide training and support on new technologies and tools as needed.
• Maintain detailed records of support requests and resolutions.
• Generate regular reports on support activities and identify trends or areas for improvement.
• Document and update standard operating procedures related to executive support.

Requirements

• Bachelor's degree in computer science, Information Systems, or equivalent education and work experience.
• At least 5 years' experience in Tech supporting Executives/C Suite.
• At least 5 years of professional experience with the Microsoft