Executive Resolution - Executive Liaison

Job Title: Executive Liaison Location: Warren, MI. Job Type: W2 Contract Expected hours per week: 40 hours per week Schedule: Onsite Pay Range: $25 an hour Job Description The Executive Liaison role provides customer service support to vehicle owners/lessees and acts as a point of escalation for customers who have concerns or issues with their vehicle and/or dealership experience that have gone unresolved. You will be responsible for case management and will research customer cases before engaging to understand the history of the issue. You will respond to customers and work with dealerships and internal teams to resolve concerns. Cases may remain open for several days or weeks, requiring ongoing follow-up until resolution. This role involves communication via phone, email, and live chat, documenting case notes, and utilizing Salesforce CRM. The ideal candidate can remain calm and professional when dealing with frustrated customers, demonstrate empathy, de-escalate situations, and be firm when necessary. Required Excellent customer service skills with strong soft skills, proactive resolution, and de-escalation abilitiesAdvanced problem-solving, resolution, and decision-making skillsExcellent written and verbal communication skillsPassion for helping people with a caring and professional attitudeStrong empathy and persistence in resolving customer concernsStrong organizational skills and ability to multitask in a fast-paced environmentAbility to work independently and within a teamInterest in the automotive industry and awareness of market trendsInternet and social media awarenessWorking knowledge of multiple computer platforms, browsers, and operating systems Preferred Bachelor's degree or equivalent experienceExperience providing customer service through phone, chat, face-to-face, and written communicationCustomer service, retail, or sales experienceFlexibility to work weekends and varied hours when needed Benefits: 80 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan #INDEPI