Executive Operations Partner

About the role

Open Approach is hiring an Executive Operations Partner to work primarily alongside our COO and EOS Integrator, who leads the day-to-day operations of the business, while also providing support to our CEO and broader leadership team. This is a hands-on, high-trust role for someone who loves creating order from complexity, anticipating what needs to happen before being asked, and ensuring priorities, commitments, and follow-ups translate into action. As trust and business knowledge grow, we expect the scope of the role to grow as well.

Responsibilities

• Manage the COO’s inbox, calendar, priorities, and commitments, ensuring time and attention are aligned with the most important needs of the business.
• Provide executive support to the CEO as needed, including scheduling, communication, travel, and follow-through.
• Track commitments, decisions, action items, and deadlines to completion, proactively surfacing risks before they become urgent.
• Turn meetings and conversations into clear next steps, with owners and due dates, and follow up independently to drive closure.
• Draft clear, professional correspondence and internal communications on behalf of leadership.
• Plan and coordinate travel, meetings, events, and other logistics involving multiple moving pieces.
• Help prepare leaders for important meetings by organizing relevant context, materials, priorities, and outstanding decisions.
• Identify opportunities to improve executive workflows, recurring processes, communication rhythms, and systems.
• Confidently manage up by raising concerns, challenging competing priorities when appropriate, and providing thoughtful feedback when asked.
• Support recurring company communications and rhythms, including the company newsletter and monthly all-hands meeting.
• Maintain context around important internal and external relationships so leadership can follow up thoughtfully and at the right time.
• Take on a growing set of executive operations and office responsibilities that help the broader organization run smoothly.
• Exercise sound judgment about what to handle independently, what requires additional context, and what needs leadership attention.

Requirements

• Exceptional organization and follow-through, with a demonstrated ability to manage multiple priorities without losing track of commitments.
• Excellent written and verbal communication skills with strong editing and proofreading instincts.
• Sound judgment and the confidence to make appropriate decisions independently.
• A proactive mindset. You naturally anticipate needs, identify problems early, and take action rather than waiting to be asked.
• Strong systems thinking and an interest in improving processes, workflows, and ways of working.
• The confidence and emotional intelligence to work closely with senior leaders, offer thoughtful feedback, and respectfully challenge an approach when you see a better path.
• Ability to stay calm, organized, and effective when priorities shift or unexpected issues arise.
• Absolute discretion when handling confidential and sensitive information.
• Strong working knowledge of Microsoft 365, particularly Outlook and Teams, and comfort learning new productivity and AI tools.
• Resourcefulness when solving scheduling, logistics, communication, and operational problems without needing every step prescribed.
• Comfort working in-office in Burlington, Vermont, with occasional local travel for errands, meetings, and event logistics.
• Experience in executive support, business operations, project coordination, office management, hospitality leadership, professional services, or another fast-moving environment where organization, judgment, and follow-through were critical.

Benefits

• Health, dental, and vision coverage with generous employer contributions.
• Company-sponsored Life, STD/LTD Disability, and Workers’ Compensation.
• 401(k) with 4% match starting day one.
• Generous PTO (starting at 16 days, plus paid holidays).
• Fully paid parental leave.
• Smartphone stipend for on-call rotation.
• Weekly company lunches, coffee, snacks, and a pet-friendly office.