Executive Officer 3

Iowa Department of Health and Human Services, Division of Compliance and Administration is seeking a collaborative and solutions-focused Business Systems Strategist to bridge the gap between business operations and information technology, ensuring programs have the tools and support needed to serve Iowans effectively.

Responsibilities

• Serve as a liaison between business staff and IT, translating business needs into clear technical requirements and explaining technical constraints in plain language.
• Facilitate communication, escalation, and problem-solving between business teams and IT partners to ensure timely resolution of issues.
• Manage the department’s internal IT ticketing workflow, ensuring requests are complete, properly routed, and monitored through completion.
• Oversee projects and portfolios related to IT systems—both within individual HHS divisions and across the enterprise—to support consistent governance, prioritization, and progress tracking.
• Perform other duties as assigned to support effective system operations and continuous improvement.

Qualifications

The successful candidate communicates clearly, builds strong working relationships, and thrives in a fast-paced environment where priorities evolve. The role requires strong analytical thinking, comfort with technical concepts, and the ability to guide stakeholders toward shared understanding and sound decisions.

Requirements

Applicants must meet at least one of the following minimum requirements to qualify for this position:

• Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time professional-level work in program administration, program development, program research/evaluation, or management.
• A total of nine years of education and/or full-time experience (as described above), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• All of the following:
  • Three years of full-time professional-level work experience in program administration, program development, program research/evaluation, or management; and
  • A total of four years of education and full-time experience (as described above), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and
  • A total of two years of graduate-level education and full-time experience (as described above), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, public health, law, education, engineering) equals one year of full-time experience.
• Graduation from the Iowa Certified Public Manager Program is equivalent to one year of full-time experience or education.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as an Executive Officer 2 or two years of full-time work as an Executive Officer 1 or comparable specific management-level position.

Benefits

• Health, Dental, and Vision Coverage: Affordable health and dental insurance packages with outstanding coverage.
• Paid Time Off: Vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) and the Retirement Investors Club (RIC), with the State matching dollar-for-dollar up to $75/month.
• Flexible Spending Accounts: For medical and dependent care expenses.
• Insurance Coverage: Life insurance and free long-term disability insurance.
• Employee Assistance Program: Resources and support for personal and professional challenges.
• Employee Discount Programs: Discounts on a variety of goods and services.

Applicants will be required to complete a background check to be considered for this position.