Executive Meeting, & IT Support Engineer

About the role

The Executive Meeting & IT Support Engineer provides dedicated on-site and remote support for executive meeting needs, conference-room AV, studio interviews, and high-profile collaboration experiences. The role is based out of the New York City office and requires exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role delivers seamless executive meeting and workplace technology experiences support across Zoom, Microsoft Teams, Google Meet, Webex, and other approved collaboration technologies.

Responsibilities

• Deliver prompt, concierge-level meeting, AV, studio interview, and collaboration technology support to executives and VIP users in person and remotely.
• Prepare, test, monitor, and support executive meetings, board sessions, presentations, town halls, studio interviews, and corporate events.
• Operate and troubleshoot conference-room AV systems, studio interview setups, displays, cameras, microphones, speakers, room controls, and presentation tools.
• Provide end-to-end support for executive laptops, mobile devices, peripherals, and collaboration applications used for meetings, interviews, and presentations.
• Manage meeting-related device provisioning, configuration, software updates, replacements, and asset documentation in accordance with IT standards.
• Support secure executive communications and collaboration workflows using MFA, VPN, and approved meeting technologies.
• Diagnose and resolve complex hardware, software, network, audio, video, and connectivity issues while minimizing meeting or interview disruption.
• Coordinate with infrastructure, cybersecurity, workplace technology, facilities, studio teams, and external vendors to resolve escalated AV and collaboration issues.
• Maintain confidentiality and exercise sound judgment when handling sensitive executive information and environments.
• Document meeting, AV, studio, and collaboration incidents, solutions, and recurring issues; recommend improvements that enhance the executive technology experience.

Requirements

• 10+ years of experience in executive/VIP support, meeting technology support, AV support, studio support, desktop support, or a related technical field.
• Experience supporting C-level executives and senior leaders in a fast-paced, customer-focused environment.
• Hands-on experience supporting conference-room AV, studio interview environments, video conferencing, presentation workflows, and enterprise collaboration tools.
• Experience supporting Windows and macOS endpoints, mobile devices, peripherals, and common productivity and meeting applications.
• Demonstrated ability to manage sensitive information with discretion, professionalism, and sound judgment.

Skills

• Advanced troubleshooting skills across hardware, operating systems, applications, networks, AV systems, studio equipment, and collaboration platforms.
• Proficiency with Microsoft 365, Microsoft Teams, Zoom, Google Meet, Webex, and common executive productivity, meeting, and presentation tools.
• Working knowledge of identity and access management, endpoint management, MFA, VPN, and secure communications practices.
• Strong understanding of AV signal flow, conference-room components, studio interview setups, hybrid meeting workflows, and live-meeting support best practices.
• Exceptional communication, customer-service, and interpersonal skills with a calm, polished presence.
• Ability to prioritize competing requests, work independently, and respond effectively under time pressure.
• High degree of integrity, discretion, and respect for confidentiality.
• Ability to be on-call, travel (potentially 2+ weeks), and work flexible schedule.

Pay

$125,000 – $140,000

Benefits

• Annual discretionary performance bonus (eligibility and terms at the Company’s sole discretion).
• Company-sponsored employee benefit programs including medical, dental, vision, life/AD&D insurance, short- and long-term disability.
• Fertility and family-forming assistance, wellbeing allowance, educational assistance, mental health coaching/therapy.
• Tax-advantaged accounts such as HSA and healthcare/dependent care FSAs.
• 401(k) retirement plan.
• Time off benefits including vacation, sick time, and personal days.