Executive IT Support Consultant (Charlotte, NC On-site)

About the role

Provides white-glove technology support for Executive Leadership, Operating Council members, Board of Directors, and Executive Assistants, ensuring a secure, reliable, and seamless technology experience across devices, collaboration platforms, communication services, and executive-facing technologies. Collaborates with internal technology teams and vendors to implement, support, and maintain technology solutions that enhance executive productivity and business continuity. Applies strong analytical and problem-solving skills to resolve complex technical issues, improve service delivery, support executive onboarding and offboarding activities, and contribute to the continuous improvement of executive technology services, operational processes, and technology standards. Works independently while building strong partnerships across teams to ensure the highest levels of customer service, confidentiality, and operational excellence.

Responsibilities

• Delivers technology operations for assigned systems or services, working independently under general supervision to meet targets for performance, availability, reliability, and security.
• Owns and executes defined processes within the area of responsibility, contributing to the development and maintenance of technology standards, runbooks, and governance patterns, and applying them consistently to reduce risk, support compliance, and improve day-to-day operations.
• Leads components of larger initiatives or moderately complex efforts within the job area by planning, designing, and implementing technical solutions and operational improvements, collaborating with other teams and, where appropriate, coordinating tasks for lower level technical professionals.
• Demonstrates innovative thinking by analyzing current tools and processes, evaluating emerging technologies, automation, and optimization techniques, and implementing changes that improve efficiency, reliability, or supportability for owned services.
• Provides technical guidance and informal coaching to teammates by participating in design and code reviews, assisting with complex troubleshooting, and sharing best practices, patterns, and documentation.
• Translates technical and business requirements into practical implementation plans, offering recommendations that support enhancements to products, services, or operational practices.
• Collaborates with vendors, partners, and adjacent teams to