Executive Housekeeper - Sedona, Arizona

Position Overview

The Executive Housekeeper is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives. In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors, and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel.

Essential Functions

• Takes ownership for the successful operation of assigned property working collaboratively with business partners to ensure KPIs and other performance goals are achieved
• Walks the site daily to ensure that site contractual obligations, company policies, standards and processes are being followed
• Maintains key performance indicators of Quality, Timeliness and Budget and ensures site management team is working together to achieve targets
• Holds team accountable for measurable results and develops action plans for team if key metrics are not being achieved
• Ensures proper inventory of tools and chemicals is maintained at all times; ensures equipment is in good operating condition, rotating out in accordance with replacement schedules/plans
• Provides routine updates to leadership meeting frequency and information expectations established
• Acts as a change leader and champions organizational changes to achieve short and long-term goals and objectives
• Partners with Talent Acquisition to ensure the site has an active recruiting strategy in place - monitors staffing levels at site, speaks with RD, ensures staffing levels are maintained
• Partners with Learning and Development and Field HR to ensure there is an onboarding, training, and retention strategy in place for team members; works with AEH(s) and Lead Supervisors to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program. Interviews, selects, onboards, and oversees training of site personnel. Manages performance of AEH(s) and other personnel, including evaluating, coaching, developing, and disciplining team members as needed. Prepares annual performance reviews for staff.
• Establishes and maintains a welcoming culture of engagement and inclusion
• Provides timely responses to associate concerns by addressing them directly or referring them to others who can assist
• Provides ongoing performance feedback to Housekeepers, Housemen, and Supervisors
• Safely enforces established policies and procedures
• Ensures established policies and procedures are carried out as defined, including but not limited to; MasterTalks, STS, grooming/uniform standards, new hire onboarding/orientation, “7-steps to clean” training, etc.
• Coordinates monthly and quarterly meetings to engage with team, including Housekeeper Councils and “all-hands” meeting
• Conducts QA audits monthly to identify deficiencies in work quality and make improvements as needed
• Ensures a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place
• Coordinates a transportation strategy for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols, and program are being followed by all site employees and other assets are maintained and in good working order
• Builds a professional relationship with resort management and other key members of the resort staff and maintains frequent communication with resort team
• Develops a customer first culture and displays professional behavior to MasterCorp clients and client owners and guests
• Complies with Resort Operations 15 Non-negotiables without fail
• MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors
• Responds quickly to changing priorities

Experience and Education Requirements

• Associate’s Degree in a field directly related to this position or equivalent combination of education and experience
• Minimum two years of progressive management responsibility
• Outstanding analytical ability with an attention to detail and accuracy
• Superior problem solving and reasoning skills
• A proven track record of driving strong performance and key field operations metrics

Language Skills

• Effective written and verbal English communication, bi-lingual Spanish a plus

Computer Skills

• Proficiency with Microsoft Outlook, Word, Power Point, and Excel

Physical Requirements

• This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions