Executive Housekeeper Home2 Suites Coralville Iowa

About the role

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

Responsibilities

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms.
• Ensures that all rooms have been cleaned by checking room cleaners' worksheets at the end of the day and notifies the front desk accordingly. Ensures boards are completed for every housekeeper.
• Supervises the completion of short notice requests for room changes.
• Inspects all check-out/stay-over rooms after they are made up to ensure they are cleaned to company standards.
• Keeps a record of room checkouts/stay-overs and submits records to housekeeping every day.
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
• Prepares maintenance work orders for replacement or repair of furniture, fixtures, etc., and ensures completion by following through on orders.
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes, including VIP rooms and early morning make-up rooms.
• Coordinates cleaning of guestrooms for proper prioritization of customer requests (VIP rooms, check-out rooms, expected check-out rooms, etc.).
• Checks floor linen closets daily for cleanliness, adequate supplies, and linen.
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
• Assists in quarterly inventory of all linen.
• Ensures safety by keeping all linen chutes locked at all times.
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services, and room services.
• Takes every opportunity to amaze the guests.
• Ensures all guests are treated in an efficient and courteous manner and that all company standards are applied.
• Assists with the training and direction of new department associates.
• Ensures all housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinates activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Performs other assignments as directed by the Director of Housekeeping and/or General Manager.
• Adheres to all work rules, procedures, and policies established by the company, including those contained in the associate handbook.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills

• Teamwork Skills
  • Be an enthusiastic, helpful, and positive member of the team.
  • Be professional, responsible, and mature in conduct and behavior.
  • Be understanding of, encouraging to, and friendly with all co-workers.
  • Be self-motivated and use time wisely.
  • Maintain an open line of communication with each department.
  • Communicate pertinent information.
  • Respond positively to new ideas.
  • Openly accept critical/developmental feedback.
  • Maintain effective communication through the use of meetings, log books, and bulletins.
  • Be available to help other departments in emergency situations.
• Safety and Security Skills
  • Maintenance of Lost and Found.
  • Properly handle and account for keys.
  • Is knowledgeable of and ensures that bloodborne pathogen procedures are being followed.
  • Be knowledgeable of policies regarding emergency procedures and security concerns.
  • Ensure protection of guests’ room numbers and policies regarding guest room access procedures.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate communication processes.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

Benefits

• Team-driven and values-based culture.
• Salary range: $40,000–$42,000.
• Medical, dental, and vision coverage.
• Vacation and holiday pay.
• Same-day pay available.
• Employee Assistance Program.
• Career growth opportunities and manager training program.
• Reduced room rates throughout the portfolio.
• Third-party perks (movie tickets, attractions, etc.).
• 401(k) matching.
• Employee discounts.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Referral program.