Executive Housekeeper | Faro Blanco Resort & Yacht Club, a Curio by Hilton

About the role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.

Responsibilities

• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure all end of month reports are completed to standard.
• Aid staff with their job functions to ensure optimum service to guests.
• Maintain cleanliness, sanitation, and organization of assigned areas.
• Manage all aspects of employee performance to ensure productivity and a quality work environment.
• Perform housekeeping, laundry, and houseperson functions whenever necessary.
• Perform other duties as assigned.

Qualifications

• Minimum 1-3 years of housekeeping management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Satisfactory communication skills with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

About Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About The Team

You can join our team at our Faro Blanco Resort & Yacht Club, located in beautiful Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full-service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle.