Executive Housekeeper

About the role

The Executive Housekeeper is a key member of the management team at the hotel, responsible for working alongside of the General Manager on all Housekeeping and Laundry Operations and for assuming leadership their department.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working (per brand standards).
• Monitor and direct all Housekeeping, Houseman and Laundry personnel.
• Inspect all rooms daily.
• Make the schedules for housekeeping, houseman, and laundry. The General Manager will approve schedules weekly.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
• Train all Housekeeping personnel to perform their duties to standards.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Ordering supplies for the department while keeping within budget. The budget will be provided by the General Manager.
• Conducting monthly inventories of department and guest supplies.
• Conducting interviews for open positions, handling employee complaints & grievances, disciplining employees, and appraising employees.
• Conduct daily morning meetings with staff.
• Conduct daily walk through with General Manager and Property Engineer.

Benefits

• Company paid Medical for employee (above and beyond Medical/Dental/Vision)
• Hilton Team Member Travel Program
• 401K Program
• Tuition Assistance (NEW!)
• Employee Referral Bonus (NEW!)