Executive Host - Virginia

Skills to Help You Succeed

• Ability to assume responsibility for independent/self-directed action
• Ability to perform assigned duties under frequent time pressure in an interruptive environment
• Strong time management skills
• Highly organized and detail oriented
• Excellent written and verbal communication skills
• Proven success in a venue environment
• Knowledge of Player Tracking Systems a plus
• Knowledge of all gaming regulations
• Ability to recognize problem gaming signs and deal with them appropriately

Physical Requirements

• 24/7 environment requiring extended hours including evenings and weekends
• Must be able to lift and/or push up to 30 lbs
• Must be able to work standing for up to 4 hours at a time
• Must be able to work in small, confined area
• Must be able to bend at the waist
• Must be able to reach above the head

Must-Haves

• Three (2) to five (5) years’ experience in marketing, sales, and/or gaming
• Four-year degree in a related field of equivalent work experience preferred

Responsibilities

• Grows actual revenues annually, consistent with property plan, and cross property goals
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolve customer complaints, etc. to assure customer retention and repeat business
• Work special events servicing VIP players
• Monitor and adjust performance to local competition
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player
• Review VIP activities and promotional status with Director/Vice President of Relationship Marketing
• Other duties as assigned