Executive Host - Maryland

Overview

Why We Need Your Talents: As an Executive Host you will be responsible for providing quality guest service, increasing rated play, and growing gaming revenues annually, consistent with property plan, and cross-property goals. Executive Hosts are an integral part of Live! Casino and Hotel building and improving market share as being the key contact for guests and repeat visits. Executive hosts maintain high visibility on the gaming floor to build and maintain relationships with frequent players.

Responsibilities

• Works with Management within budget for premium-rated players and VIP promotions.
• Maintains visibility and availability on the casino floor in order to meet and greet guests during individual visits as well as special events.
• Evaluate customer’s play for comping needs. Issues comps and complimentary items in accordance with property comp matrix, as necessary and authorized.
• Responsible for managing and increasing rated play.
• Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities, and special events.
• Cook up and implement player promotional plans, processes, and programs.
• Review activities and promotional status with the Director/Vice President of Player Development.
• Meet with departmental director and managers as necessary.
• Supervise Casino Hosts.

Skills

• Analytical and critical thinking.
• Problem-solving and decision-making skills.
• Friendly and welcoming disposition.
• Ability to: Perform basic math calculations.
• Maintain strong interpersonal relationships.
• Knowledge of: Player Tracking System, AS400, Microsoft Word and E.D.T systems. Gaming regulations.
• Professional and business-appropriate appearance.

Qualifications

• Education: High school Diploma or GED equivalent. A four (4) year degree in Marketing, Business, and or a related field or equivalent work experience.
• Experience: Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming. Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
• Physical Requirements: Ability to communicate clearly and effectively both orally and in writing. 50% Standing 50% Walking.

What We Offer

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Livest! Hotel, Food & Beverage, and Entertainment Discounts