Executive Host iGaming
About the role
iGaming is growing by the minute, and with the Caesars Empire behind us, the future is bright at Caesars Digital! We believe an intricate piece of our rapid growth is the quality of our digital VIP program. It is of the utmost importance to us that our VIP iGaming Executive Hosts provide the family‑style service our guests have become accustomed to through their many visits to our beloved properties. If you have experience in offering white‑glove service via consistent phone calls, creative emails, and thoughtful text messages, paired with a background in the casino industry, we want to speak with you!
Responsibilities
- Manage a dedicated book of business of our highest‑value iGaming customers.
- Analyze and maintain proper player reinvestment ratios.
- Extend VIP‑exclusive iGaming promotions.
- Build meaningful relationships through 40–50 phone calls per day.
- Strategically email and text offers, promotions, and events.
- Educate guests on the importance of VIP and provide dedicated gaming resources.
- Support teammates in the office five days a week, Monday through Friday.
- Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
- Organize and make reservations to our properties nationwide on behalf of VIP guests.
- Attend meetings with leadership to ensure you are supported and equipped to perform at the highest standard.
- Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
- Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
- Identify compliance risks and take actions necessary to eliminate or minimize these risks.
- Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.
Qualifications
- Three+ years’ experience in Executive Hosting, preferably iGaming.
- Bachelor’s Degree or equivalent work experience.
- Knowledge of iGaming required.
- High level of energy, enthusiasm, and passion for improving the VIP experience.
- Experience in Microsoft Office, Salesforce, understanding analytics dashboards, and gaming technologies.
- Must be able to obtain a gaming license in all jurisdictions Caesars casinos operate in.
- Must be able to commute to the office each day.
Skills
- Impressionable conversations that are not easily forgotten by the recipient.
- Empathy and listening skills to identify when a player may not be responsibly gaming.
- Positive attitude even when faced with stressful and frustrating situations.
- Creative thinking to create well‑received VIP‑exclusive marketing campaigns.
- Leadership to keep yourself motivated and support fellow teammates.
- Knowledge of casino products and wagering strategy.
- Professional yet personable demeanor, with discipline on when to use each.
- Technologically inclined with the aptitude to learn new systems and software.
Physical Requirements
- Manual dexterity and coordination to operate office equipment (computers, telephone/headset, etc.).
- Ability to work in moderate to loud noise conditions.
- Ability to make telephone calls for extended periods (minimum 40+ calls/day).
- Ability to lift up to 15 pounds.
- Ability to tolerate areas containing secondhand smoke.
- Ability to work for long periods under fluorescent lighting.
- Ability to work at a desk, seated for most of the day, using computer monitors and a keyboard.
- Occasional need to remain on one’s feet for long periods or walk long distances.
- Ability to travel as needed.
- Ability to meet business demands on weekends when necessary.
Pay
The salary range for this position is $75,000.00 – $79,000.00 USD, dependent on factors such as relevant experience, geography, business needs, and market demand.
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- 401(k) matching program
- Other employee benefits
- Paid Personal Time Off
- Paid company holidays
About Us
At Caesars Digital, we don’t just play the game — we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. We believe every team member should be treated like royalty because we are all Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting‑edge digital platforms—including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook—to the expanding retail footprint and William Hill legacy, we’re building something extraordinary and want you to be part of it.