Executive Host- iGaming

About the role

We are seeking an experienced iGaming Executive Host to provide white-glove service to our highest-value digital VIP customers. This role combines casino industry expertise with consistent, creative communication—phone calls, emails, and text messages—to build meaningful relationships and enhance the VIP experience.

Responsibilities

• Manage a dedicated book of business of our highest value iGaming customers.
• Analyze and maintain proper player reinvestment ratios.
• Extend VIP-exclusive iGaming promotions.
• Build meaningful relationships through 40 – 50 phone calls per day.
• Strategically email and text offers, promotions, and events.
• Educate guests on the importance of VIP and provide dedicated gaming resources.
• Support teammates in the office five days a week, Monday through Friday.
• Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
• Organize and make reservations to our properties nationwide on behalf of your VIP guests.
• Attend meetings with leadership to ensure you are supported and equipped to perform your job at the highest standard.
• Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
• Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize these risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Requirements

• Three or more years’ experience in Executive Hosting, preferably in iGaming.
• Bachelor’s Degree or equivalent work experience.
• Knowledge of iGaming required.
• High level of energy, enthusiasm, and passion for improving the VIP experience.
• Experience with Microsoft Office, Salesforce, analytics dashboards, and gaming technologies.
• Must be able to obtain a gaming license in all jurisdictions where Caesars casinos operate.
• Must be able to commute to the office each day.
• Impressionable conversations that leave a lasting impact on recipients.
• Empathy and listening skills to identify when a player may not be gaming responsibly.
• Positive attitude even in stressful and frustrating situations.
• Creative thinking to develop well-received VIP-exclusive marketing campaigns.
• Leadership to motivate yourself and teammates.
• Knowledge of casino products and wagering strategy.
• Professional yet personable demeanor, with discipline in applying each appropriately.
• Technologically inclined with the aptitude to learn new systems and software.
• Manual dexterity and coordination to operate office equipment, including computers and telephone/headset.
• Able to work in moderate to loud noise conditions.
• Able to make telephone calls for extended periods (minimum 40+ calls/day).
• Able to lift up to 15 pounds.
• Able to tolerate areas containing secondhand smoke.
• Able to work for long periods under fluorescent lighting.
• Able to work at a desk in a seated position for most of the day.
• Able to spend most of the day working on computer monitors and operating a keyboard.
• Occasional need to remain on one’s feet for long periods or walk long distances.
• Able to travel as needed.
• Able to meet business demands on weekends when necessary.

Pay

The salary range for this position is $55,000.00 - $72,000.00 USD, dependent on relevant experience, geography, business needs, and market demand.

Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Disability insurance.
• 401(k)-matching program.
• Paid Personal Time Off.
• Paid company holidays.

About Us

At Caesars Digital, we don’t just play the game—we set the standard. As part of Caesars Entertainment, the world’s premier gaming company with over 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. We believe every team member should be treated like royalty because We Are All Caesars. This principle drives our commitment to legendary service and unforgettable experiences for our customers. From cutting-edge digital platforms like Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook to our expanding retail footprint and William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. Join us and help shape the future of gaming.