Executive Host/Hostess

About the role

The Executive Host/Hostess is responsible for promoting VIP level play and retention by developing customer loyalty, increasing visitation and bringing new business to Kewadin Casinos through telemarketing, letter writing, promoting casino events, identifying new players and promoting the benefits of Kewadin Casinos Players Club.

Responsibilities

• Maintains contact with other Casino Departments on customer concerns to ensure details are handled appropriately.
• Attends VIP planning meetings and VIP events as required.
• Monitors and provides reports as requested by Player Development Director.
• Evaluates and reviews VIP list and all player information.
• Contacts customers via floor time or telephone to offer complimentary services (Comps) according to guidelines set forth by Player Development Director.
• Affords assistance and arrangement of VIP events and activities such as dinners, concert seating and skybox and outside events.
• Stays informed about the Northern Rewards Club and the benefits of being a member and the importance of the customer using their card, local information about the city, places to stay, eat and shop or special events in the city, the benefits of Direct Mail and Comping/Point System, locations of departments within the Casino and Hotel complex and all Casino promotions, Hotel promotions, Entertainment functions and events at all Kewadin Casino properties.

Requirements

• High School diploma or equivalent required.
• Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email.
• Must establish and maintain an effective working relationship with supervisory personnel, coworkers and general public.
• Must be flexible and available to work various shifts, including nights, weekends and holidays.
• Maintain confidentiality.
• Native American preferred.