Executive Host - Borgata

The Job

Are you ready to elevate the gaming experience at one of the industry’s premier resorts? As an Executive Host, you’ll play a vital role in maintaining our vibrant casino customer base while delivering exceptional service that keeps guests coming back for more!

Day-to-day Responsibilities

• Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances.
• Aid in maintaining and developing property’s customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check-in & check-out and provides personalized service throughout their stay to the satisfaction of the customer.
• Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with all local laws, Title 31 and attend all the mandatory compliance and training sessions.

The Ideal Candidate

• High School Diploma or GED
• 1+ Years of Prior Relevant Experience

Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Range

The pay range for this role is: $53,200.00 - $70,900.00