Executive Engineering Lead

Overview Of The Role

Accountable for the outcome of the technology mission and execution of the Contact Center Technology team, advising the Executive Product Manager on solutioning technology and advising on solution architecture.

Key Responsibilities

• Own end-to-end application lifecycle – accountable for requirements, architecture, design, development, testing, deployment, and ongoing support of the Help Tribe, which is the contact center ecosystem.
• Drive technical strategy and roadmap – defines and executes the technology vision, ensuring alignment with business and product strategy.
• Lead delivery and engineering execution – accountable for squad/tribe delivery, ensuring outcomes are met and dependencies are effectively managed.
• Manage risk, controls, and compliance – ensures adherence to policies and standards while identifying and mitigating technology risks.
• Own architecture integrity and technical debt – maintains architecture documentation and drives reduction of technical debt to ensure scalable, sustainable solutions

Key Requirements

• Collaborate with Executive Product Management to align engineering efforts with Contact Center Technology vision and business goals.
• Defines Platform and team level Objectives and Key Results (OKRs) that align to the US Consumer Bank Game Plan strategy.
• Lead the strategic modernization of Call Center technologies (including any migrations) and aligned to peripheral strategic platform modernization efforts in support of the US growth agenda.
• Solicit feedback from key stakeholders and influence the design of future platform iterations.
• Lead the Global Cards processing platform strategy and work with Global functions to ensure alignment and support.
• Oversee the design and implementation of engineering solutions, accountable for platform solution architecture, dependency management and engineering execution excellence.
• Define and execute on the strategy by engaging strategic vendors and partners (Technical Account Managers, Professional services consultants and consulting/managed services partners).
• Identify operational risk and control areas, conduct risk review to determine root causes, identify issues and monitor remedial actions that mitigate risk.
• Own architecture integrity and technical debt – maintains architecture documentation and drives reduction of technical debt to ensure scalable, sustainable solutions.

Key Skills

• Experience in financial services, FinTech or relevant experience in software development and technology.
• Agile Mindset, Enterprise Agile Delivery and Development experience.
• Experience in product development and platform modernization, in a customer-driven role.
• Ability to develop a forward-looking engineering vision and roadmap aligned to strategic business outcomes.
• Experience with building and managing globally dispersed, cross-functional teams to drive change and facilitate decision making in a complex operating environment.
• Experience in influencing a wide network of colleagues across functions and teams.

Purpose of the role

To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.

Director Expectations

• Manage a business function, providing significant input to function wide strategic initiatives.
• Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.
• Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business.
• Lead organization wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally.
• Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.