EXECUTIVE DIRECTOR OF AI TRANSFORMATION

Job Summary

CARE USA is seeking an Executive Director of AI Transformation to lead the organization’s enterprise-wide artificial intelligence agenda. This role will position AI as a core strategic capability to accelerate impact, strengthen operational resilience, and enhance financial sustainability across CARE’s global portfolio.

Responsibilities

• Enterprise AI Strategy & Portfolio Leadership

• Define and own CARE’s AI strategy and multi-year roadmap, aligned with organizational priorities and Digital Transformation objectives
• Establish a prioritized, enterprise-wide AI portfolio focused on high-impact use cases (program delivery, supply chain, finance, risk, and operations)
• Create clear governance, investment, and prioritization frameworks to ensure disciplined execution and resource allocation
• Translate emerging AI capabilities into scalable, context-relevant solutions for diverse country office environments

• Embedding AI into CARE’s Operating Model

• Drive integration of AI into core business processes, decision-making frameworks, and service delivery models
• Partner with Digital, IT, and functional leaders to operationalize AI solutions within existing systems (ERP, supply chain, program platforms)
• Enable “AI as a service” capability across CARE—ensuring reusable tools, platforms, and standards
• Support country offices in adopting AI solutions tailored to local contexts, constraints, and opportunities

• Adoption, Change & Capability Development/Governance, Risk & Responsible AI

• Lead global AI adoption through structured change management, leadership engagement, and communication strategies
• Build organizational capability through training, learning pathways, and communities of practice
• Partner with People & Culture and Knowledge Management to embed AI literacy and data-driven decision-making across the workforce
• Establish and lead an AI Taskforce to coordinate adoption, share best practices, and scale successful pilots
• Establish and enforce enterprise AI governance aligned with CARE’s ethical principles, safeguarding standards, and environmental commitments
• Ensure responsible and inclusive AI deployment, particularly in vulnerable and low-resource settings
• Partner with Legal, Risk, and Information Security to manage regulatory, data privacy, and cybersecurity risks
• Maintain forward-looking awareness of global AI regulations and ensure organizational readiness

• Value Realization & Performance Management/External Positioning & Strategic Partnerships

• Define and track enterprise AI value—efficiency gains, cost optimization, program outcomes, and risk reduction
• Build a transparent AI performance dashboard, covering pipeline, delivery status, and realized impact
• Ensure strong linkage between AI investments and financial sustainability objectives
• Provide regular reporting and strategic insights to Executive Leadership and Board Committees
• Position CARE as a leader in AI for humanitarian and development impact
• Engage donors, technology partners, and innovation platforms to mobilize funding and co-create solutions
• Lead CARE’s engagement with AI advisory groups and strategic partners (e.g., cloud, data, and AI providers)
• Translate CARE’s AI work into compelling narratives that strengthen partnerships and unlock new funding streams

Qualifications

• Extensive leadership experience (10–15+ years) in change management, tech strategy, and data application
• Significant leadership experience in AI, digital transformation, enterprise technology, or innovation at scale
• Proven track record of delivering cross-functional transformation in complex, global organizations
• Strong understanding of AI technologies (e.g., GenAI, machine learning, data platforms) and their practical application in operational and program contexts
• Experience in international development, humanitarian, or mission-driven sectors strongly preferred
• Demonstrated ability to translate strategy into execution with measurable outcomes and value realization
• Strong financial and operational acumen, with the ability to link technology investments to impact and sustainability
• Exceptional stakeholder management skills, with the ability to influence at executive, board, and partner levels
• Related industry certifications and credentials are also acceptable along with required number of years of experience (e.g. Leading Your Organization's AI and Digital Transformation, Microsoft Certified: AI Transformation Leader)