Executive Director (LNHA, HFA)
Trilogy Health Services, LLC · Lima, OH · 3 mo ago
Business DevelopmentFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone, email, and chat
- Provide technical solutions to customer issues
- Document and escalate complex issues to senior support team members
- Train new support staff on company policies and procedures
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of customer service experience
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Experience with customer relationship management systems
- Knowledge of industry-specific software
- Ability to work independently and manage multiple tasks
Skills
- Excellent verbal and written communication skills
- Technical aptitude and troubleshooting abilities
- Customer service orientation
Benefits
- Competitive salary
- Flexible work schedule
- Health insurance coverage
- Professional development opportunities
Pay
$50,000 - $60,000 annually
Schedule
Full-time, 40 hours per week