Executive Director (LNHA)

Oakwood Village is a locally owned, not-for-profit senior living community serving older adults since 1948. Our two campuses are in Madison, Wisconsin, which serves approximately 900 residents and employs approximately 700 people, making Oakwood Village the 35th largest employer in Madison. Madison is consistently named one of the best places to live.

About the role

Assumes campus wide responsibilities as Executive Director, including the administrative authority, responsibility, and accountability of directing activities and programs. Oversees the planning, development, organization, implementation and evaluation of the activities and programs. Serves as the licensed Nursing Home Administrator for the Skilled Nursing Facility. Creates and maintains an atmosphere of compassion, faith, inclusion, integrity, and dedication throughout the campus. Cooperates with co-workers and establishes good working relationships with all service lines and departments. Practices team building and promotes good employee relationships in each department and inter-departmentally. Responsible for maintaining an effective dialogue and process for resident’s involvement and input in all matters relating to resident care and life. Responsible for the general leadership of the campus which empowers staff to be creative, to offer input into the decision-making process and to develop as an accountable member of the Oakwood team. Responsible for the provision of quality services for the residents/families. Ensures prompt resolution of concerns that will result in resident/family satisfaction. Reviews services provided in view of market needs and future opportunities. Responsible for the financial results of all the care programs of the campus, including performance against budget, payroll costs, and capital expenditures. Develops and implements long term operational plans, annual business plans, goals, objectives, and operating and capital budgets for the campus. Collaborates with Human Resources in the recruitment of excellent team members and works to ensure they are appropriately oriented, trained, supported, and retained. Promotes the development and advancement of team members. Assists in evaluating operating procedures, job descriptions, performance evaluations, grievance processes, team member communications, supervisory training, etc. Recommends and supports changes in standard operating procedures or policies, when necessary. Through consolidation and efficiencies, improves operational margins and brings about an immediate financial impact; that is, achieve or exceed profitability forecasts while maintaining a high quality of resident care and staff retention. Identifies revenue opportunities and focuses on expanding the “top line” while controlling expenses and improving “bottom line” performance. Works with appropriate team members in developing sound programs and efficient staffing plans. Responsible for monitoring and recommending action on long term care industry trends. Responsible for compliance with regulatory agencies and codes pertaining to the operation of the Continuing Care Retirement Community (CCRC) (i.e., Department of Insurance Chapter 647) including nursing home (i.e., HSS 132), assisted living (i.e., HSS 83), HUD (Housing & Urban Development) and the Residential Care Apartment Complex. Promptly corrects unsatisfactory conditions that may arise in any phase of the operations. Maintains a good public relations program that serves the best interest if the facility and community alike. Represents the facility and participates in top-level meetings. Represents the facility in dealings with outside agencies, including governmental agencies and third-party payers, and Oakwood Village member congregations, or provides an authorized representative of the facility when unable to attend such meetings.

Essential Qualifications

• Successful completion of a bachelor’s degree program in business administration or other fields related to the health care industry, and at least five years of senior level administrative experience in a long term care setting.
• Master’s Degree preferred.
• Current, unencumbered Wisconsin Nursing Home Administrators License or meet the licensure requirements of the State of Wisconsin.
• Successful completion of state approved Bureau of Assisted Living Administrator course or similar education/experience.
• Demonstrated experience and success managing operations in a healthcare and/or long-term care setting including, but not limited to, program development, team building, strategic planning, budgetary oversight, organizational development, and public relations.
• Excellent skills in change management with the proven ability to employ a transparent, collaborative and consensus-building approach that encourages resident and staff feedback prior to implementation of new initiatives or program changes.
• Proven ability to lead a team of high performing department heads and to collaborate, engage, and work effectively with staff, colleagues, and members of the community.
• Working knowledge of senior living community development as well as state and federal laws and regulations applicable to the senior living industry.