Executive Director, IT Business Partner Commercial & Medical - Hampton, NJ

Responsibilities

• Serve as the senior IT business partner and trusted advisor to Commercial, Medical Affairs, and other launch-related business functions.
• Develop a deep understanding of business strategies, launch priorities, operating models, external customer engagement needs, and functional growth plans.
• Translate business priorities into clear IT strategies, roadmaps, investment plans, and delivery commitments.
• Partner with business leadership to identify technology opportunities that improve launch readiness, operational effectiveness, customer engagement, data-driven decision-making, and scalability.
• Influence and align stakeholders across IT, Commercial, Medical, Legal, Compliance, Quality, Finance, and external partners.

Technology Roadmap & Portfolio Accountability

• Own and maintain the Commercial and Medical IT roadmap, ensuring alignment with launch milestones, business priorities, enterprise platforms, and budget planning.
• Lead prioritization of technology initiatives across Commercial and Medical functions, balancing business demand, regulatory requirements, resource capacity, vendor dependencies, and enterprise standards.
• Develop business cases for major technology investments, including expected value, risks of non-delivery, implementation approach, dependencies, and ongoing support considerations.
• Partner with internal Infrastructure & Operations team for architecture, data, infrastructure, security, and application delivery to ensure solutions are scalable, integrated, secure, and supportable.
• Ensure the roadmap supports key commercial and medical capabilities, including CRM, field enablement, omnichannel engagement, content management, medical information, market access, payer data, patient services, analytics, reporting, and compliant customer engagement.

Commercial & Medical Technology Enablement

• Provide strategic leadership and operational accountability for implementation of integrated systems across the Commercial and Medical technology ecosystem, including platforms and capabilities supporting: CRM and field force enablement, Omnichannel and digital engagement, Promotional and medical content management, Medical information and inquiry management, Market access and payer data platforms, Patient services and hub-related capabilities, Price reporting and spend transparency, Commercial data, analytics, reporting, and insights, Field compliance, MLR processes, and regulated workflows.
• Ensure platforms are designed and implemented to support compliant, efficient, and scalable commercial and medical operations.
• Partner with data and analytics teams to enable trusted, governed, and actionable insights for Commercial and Medical stakeholders.
• Promote standardization, simplification, and reuse of enterprise capabilities where appropriate.

Vendor, Partner & Ecosystem Management

• Lead strategic engagement with key technology vendors, implementation partners, managed service providers, and external consultants supporting Commercial and Medical IT.
• Ensure vendors are accountable for delivery commitments, quality expectations, compliance requirements, documentation, and operational support.
• Partner with Procurement, Legal, Finance, Compliance, and business owners on vendor selection, contracting, renewals, performance management, and risk mitigation.
• Build a scalable delivery ecosystem that balances internal knowledge retention with external expertise and flexible execution capacity.
• Ensure vendor solutions and delivery models align with company standards, budget expectations, regulatory obligations, and long-term support needs.

Compliance, Risk & Governance

• Ensure Commercial and Medical technology solutions comply with applicable company policies, regulatory expectations, privacy requirements, cybersecurity standards, and data governance practices.
• Ensure platforms and processes protect sensitive business, patient, HCP, and partner data.

Leadership, Team Development & Succession Planning

• Serve as a senior IT leader and active member of the IT leadership team, contributing to IT strategy, operating model development, resource planning, and enterprise prioritization.
• Play a critical role in IT succession planning by developing leadership capability, mentoring team members, and strengthening organizational bench strength.
• Provide leadership, coaching, and guidance to direct and indirect team members, project teams, business analysts, delivery leads, and vendor partners.
• Foster a culture of accountability, collaboration, continuous improvement, business ownership, and high-quality execution.
• Represent IT in executive-level forums, steering committees, and cross-functional governance meetings as needed.