Executive Director: Employee Service Center

We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement. We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page . All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check. The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy. Position Summary Pima Community College (PCC) is one of the largest community college districts in the country. PCC employs over 3,000 full-time and part-time employees and serves over 40,000 students per year. At Pima Community College, we believe our employees are the driving force behind our students' success. Our Employee Service Center (ESC) supports these employees by administering Payroll, Leaves, Employee Benefits, Wellness Programs, Employee Accommodations, and Employment Processing. The Employee Service Center Executive Director provides strategic leadership and operational oversight for core College operations, including employment processing, payroll, employee benefits, and retirement programs. Serving as the primary authority on regulatory compliance, including IRS, ADA, FMLA, and HIPAA standards, this role ensures accurate, on-time delivery of employee compensation in a high-performing, service-oriented department. This role serves as a key partner in advancing the College’s mission by leveraging system technology, data-driven analysis, and institutional policy development to ensure seamless, employee-centered service delivery. The work schedule for this position is flexible and may include working evenings and weekends. Duties & Responsibilities Manages and directs all activities of the Employee Service Center (ESC), including Payroll, Benefits, Employee Accommodations and Leaves, Employment Processing, and related systems managementOversees the end-to-end execution of biweekly payroll processes, ensuring accurate compensation, bank transmissions, account reconciliations, and garnishment processing for all employee types (Faculty, Staff, Adjunct, Temporary, and Student Work Study)Manages all regulatory requirements for payroll and tax administration, including the preparation and filing of all required federal, state, and local income taxesDirects the comprehensive administration of the College's health, dental, vision, disability, life, and wellness programs; leads vendor selection, contracting, and management, regulatory compliance (including ACA), and the execution of annual open enrollment while facilitating the employee representative Benefits Working Group to ensure alignment with institutional goals and employee needsDirects and oversees employment processing and administers associated HRIS/ERP systems (e.g., NEOED & Banner SaaS); continuously evaluates system configurations, processes, and workflows to maximize operational efficiency, automation, data accuracy, security, and user experience for all personnel actionsServes as the College’s HIPAA Privacy Officer and primary custodian of confidential personnel data; establishes and enforces strict protocols across payroll, benefits, and HRIS platforms to ensure system security, regulatory compliance, and proper records retentionDirects the administration and regulatory compliance of employee ADA accommodations and FMLA leave programs, ensuring adherence to legal standards and institutional policiesManages statutory and voluntary retirement programs (e.g., ASRS, ORP, TSA, 403(b)/457, ROTH), ensuring timely contributions, accurate reporting, and full audit readinessEstablishes unit operational standards, performance indicators, and tracking mechanisms; analyzes industry trends and internal workflows to drive continuous improvement and strategic policy developmentSupervises, trains, and mentors department staff; oversees hiring, onboarding, performance evaluations, professional development, and disciplinary actionsDevelops and administers departmental budgets, approves expenditures, and leads financial accounting, reconciliation, and audit responses for assigned operational areasServes as a primary technical advisor to College leadership and stakeholders on labor laws and regulatory matters; coordinates comprehensive training for faculty and staff on ESC functionsCollaborates across administrative departments (e.g., HR, Finance, IT, Academic Affairs) to support broader College goals and participate in executive, management, and institutional meetingsPerforms all other duties and responsibilities as assigned or directed by the supervisor Job Requirements/Qualifications Master’s degree in Accounting, Finance, Business Administration, Human Resources, or a closely related field andEight years of related experience in Benefits Administration and/or Payroll Processes and RegulationsSix plus years of related experience with supervisory experience required or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above Knowledge, Skills And Abilities Expertise in Payroll Processes and RegulationsExpertise in Benefits AdministrationExpertise in spreadsheets, database management, and financial analysisKnowledge in Wellness program development and implementationKnowledge of regulatory compliance laws, principles, and practicesKnowledge of human resources principles/practices, and business strategy alignmentKnowledge of administrative procedures and practices, i.e., complex benefits administration and payroll processing regulationsSkill in leveraging HR systems for data integrity and operational efficiencySkill in people leadership and supervisionSkill in effective communication (both written and oral)Skill in conducting data-driven analysis to inform decision-makingSkill in independent decision-makingSkill in positive, productive, and flexible customer serviceSkill in budget/resource managementAbility to develop and maintain effective and positive working relationshipsAbility to apply analytical and critical thinking skills, as well as draw conclusions and prepare accurate reports of results If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources. Human Resources Contact Information Phone: (520) 206-4624 TTY: (520) 206-4530 Email: hr@pima.edu Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.