EXECUTIVE DIRECTOR – EMERALD HEIGHTS

About the role

The Executive Director serves as the senior leader of Emerald Heights and is responsible for advancing the community’s mission, culture, operational excellence, resident experience, financial performance, and strategic growth.

Responsibilities

• Provides overall leadership and direction for all community operations.
• Ensures alignment with Emerald Communities’ mission, values, strategic priorities, and performance expectations.
• Establishes a culture of accountability, collaboration, safety, and service excellence.
• Uses operational, quality, financial, and satisfaction metrics to drive continuous improvement.
• Represents Emerald Heights and serves as a key liaison with residents, families, community partners, regulatory agencies, and external stakeholders.
• Leads, develops, and supports a high-performing leadership team that fosters collaboration, accountability, and operational excellence.
• Creates a culture of trust, engagement, learning, and continuous improvement where employees feel valued, supported, and empowered to succeed.
• Provides coaching, mentorship, performance feedback, and professional development opportunities to community leaders and staff.
• Oversees workforce planning, succession planning, and leadership development initiatives to ensure organizational continuity and long-term success.
• Promotes employee engagement, retention, recognition, and talent development strategies throughout the community.
• Ensures organizational values, service standards, and performance expectations are consistently communicated, modeled, and upheld.
• Addresses employee relations issues in partnership with Human Resources while fostering a positive and respectful workplace culture.
• Provides overall financial leadership for Emerald Heights, ensuring responsible stewardship of organizational resources and alignment with Emerald Communities’ financial goals.
• Develops, in collaboration with the leadership team, the annual operating and capital budgets and ensures their timely submission for review and approval.
• Maintains financial performance, analyzes trends and variances, and implements strategies to achieve budgeted and long-term financial objectives.
• Balances operational needs, resident experience, employee engagement, and financial sustainability in decision-making.
• Identifies opportunities to improve operational efficiency, revenue growth, occupancy performance, and cost management while maintaining high-quality services.
• Ensures appropriate financial controls, accountability, and compliance with organizational policies and procedures.
• Participates in long-range financial planning, capital planning, and strategic initiatives that support the future growth and sustainability of Emerald Heights and Emerald Communities.
• Collaborates with Emerald Communities leadership to support enterprise-wide financial priorities and organizational success.
• Leads execution of the community’s strategic plan and annual operating priorities.
• Identifies opportunities for growth, innovation, and service expansion.
• Partners with corporate leadership to evaluate market trends, competitive positioning, and future opportunities.
• Develops and maintains succession plans for key leadership positions.
• Leads major organizational change initiatives with a focus on communication and stakeholder engagement.
• Serves as strategic leader within Emerald Communities, contributing to enterprise-wide initiatives, organizational planning, and system-wide collaboration while advocating for the needs and success of Emerald Heights.
• Champions a resident-centered culture that promotes dignity, choice, wellness, and quality of life.
• Maintains a visible presence throughout the community and actively engages with residents, families, and employees.
• Makes sure resident and employee satisfaction is monitored and action plans are developed to address opportunities for improvement.
• Builds and maintains strong relationships with the Residents’ Council, and other resident advisory groups.
• Communicates organizational priorities, policies, and initiatives in a transparent and approachable manner.
• Attends resident, employee, and community events to foster engagement and connection.
• Creates an environment where employees feel valued, supported, recognized, and empowered to succeed.

Requirements

• Bachelor’s degree in health care administration, business administration, gerontology, public administration or a related field required. Master’s degree preferred.
• Current Nursing Home Administrator (NHA) license required or ability to obtain Washington license within a timeframe established by the organization.
• Minimum seven (7) years’ experience in senior living operations required; ten (10) years preferred, including executive leadership experience in a Life Plan Community or similarly complex multi-level senior living campus.
• Demonstrated success leading complex operations including independent living, assisted living, memory care, skilled nursing, and support services.
• Proven experience managing large operational budgets, capital projects, and organizational resources.

Qualifications

• Leads with integrity, accountability, and transparency.
• Builds trust through visible, approachable, and authentic leadership.
• Develops and coaches leaders to achieve individual and organizational success.
• Demonstrates emotional intelligence and effective conflict resolution skills.
• Drives innovation and continuous improvement.
• Makes timely and thoughtful decisions aligned with organizational values.
• Balances strategic vision with operational execution.
• Creates a culture of belonging, engagement, and service excellence.

Skills

• Strong leadership and management skills.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with financial management and budgeting.
• Knowledge of regulatory requirements and compliance.
• Ability to develop and implement strategic plans.
• Strong problem-solving and decision-making abilities.

Benefits

• 100% paid medical, dental and vision, employer paid life insurance and AD&D.
• Supplemental Life and Long-Term disability insurance.
• Flexible Spending accounts for medical and childcare reimbursements.
• Retirement plans with employer matching.
• Up to 21 paid time off days, 6 paid holidays and 3 personal days.

Pay

$210,000–$230,000 annually

This position is also eligible for up to a 20% performance-based bonus.

Schedule

Expected to be onsite at our Redmond, WA office.

Contact

Company Name
Contact Name
Email
Phone
Location: 10901 176TH CIR NE, Redmond, WA 98052

Company Info

Company Name
Contact Name
Email
Phone
Location: 10901 176TH CIR NE, Redmond, WA 98052