Executive Director, Digital Solutions Engineering

Role Summary

The Executive Director, Digital Solutions will lead the strategy, design, and delivery of next-generation digital solutions across member, client, pharmacy, and colleague ecosystems. This executive will drive CVS Caremark's transformation into an AI-enabled, API-first digital platform by ensuring unified, accessible, and personalized experiences across web, mobile, and emerging channels.

Key Responsibilities

• Define and execute the end-to-end digital experience strategy aligned with enterprise digital goals and Caremark’s PBM modernization roadmap.
• Lead product-engineering pods focused on member, client, pharmacy, and agent digital journeys.
• Partner with Digital Platform and Architecture teams to deliver cohesive omni-channel experiences using modern frameworks (React, GraphQL, BFF).
• Integrate AI-powered features such as personalization, translation, and virtual assistants to elevate user engagement.
• Establish design-led development practices emphasizing UX, accessibility, and performance.
• Drive mobile and web delivery excellence while ensuring compliance with PHI, PII, and HIPAA standards.
• Build and scale high-performing cross-functional teams with a focus on craftsmanship, collaboration, and innovation.
• Collaborate with PBM business leaders and digital stakeholders to ensure digital experiences drive measurable business impact.
• Lead delivery of production-grade agentic solutions, not POCs.
• Ensure agents are embedded into real digital experiences (chat, IVR, portals, internal tools).
• Drive build-once, reuse-everywhere agent capabilities across channels and domains.
• Establish clear success metrics: task completion rate, autonomy %, error rate, escalation rate, cycle-time reduction.

Required Qualifications

• 15+ years of experience in digital solutions engineering or experience development.
• Proven success delivering large-scale consumer-facing digital platforms (10M+ users).
• Strong technical foundation: React / React Native, GraphQL, API-first architecture, cloud-native delivery.
• Demonstrated ability to lead distributed engineering and design teams (300+ globally).
• Expertise in accessibility (WCAG 2.2), usability, and cross-platform design systems.
• Understanding of healthcare or financial services regulatory requirements preferred.

Preferred Qualifications

• Experience building or operating in a highly matrix organization.
• Background in healthcare, payments, financial services, or other regulated domains.
• Experience transforming organization from traditional to AI drive organizational model at enterprise scale.

Pay Range

The Typical Pay Range For This Role Is $175,100.00 - $334,750.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.