Executive Director, Community Hub

Job Description

The Executive Director (ED) provides strategic and operational leadership for a YMCA Community Hub. This role ensures the hub delivers high-quality programs and services that advance the YMCA’s mission, respond to community needs, and align with association priorities.

Qualifications

• Bilingual in English and Spanish
• Bachelor’s degree required; Master’s preferred
• Minimum 5–7 years of progressive leadership experience, preferably in a multi-program or community-based setting
• Proven success in financial management, staff development, and community engagement
• Demonstrated ability to translate community insight into strategy and program development
• Strong interpersonal and communication skills; ability to inspire and align diverse teams
• Proficiency in Microsoft Office; familiarity with YMCA systems (e.g., Daxko, T-Rec) preferred
• Ability to adapt to new technology

Essential Functions

Scopes of Responsibilities

• Operations & Site Readiness
• Staff Leadership & Culture
• Financial Management & Membership/Program Enrollment
• Member & Community Experience
• Community Engagement & Partnerships
• Program Strategy & Support
• Data, Reporting & Performance Visibility

Operations & Site Readiness

• Lead daily operations and ensure the hub provides a safe, clean, and welcoming environment
• Facilitate weekly site meetings to align priorities for member experience, programming, space utilization, and community engagement
• Cook up cross-functional support for enrollment, scheduling, and service delivery
• Maintain operational KPIs and performance metrics; celebrate successes and address gaps promptly
• Identify potential operational issues early and implement proactive measures to prevent disruption

Staff Leadership & Culture

• Provide daily leadership and feedback to hub staff, fostering accountability, inclusion, and teamwork
• Partner with vertical/program leaders to ensure consistency in standards, training, and quality
• Build a culture of continuous improvement through coaching, recognition, and professional development
• Model the Y’s core values and align staff with the organization’s mission and strategic priorities

Financial Management & Membership/Program Enrollment

• Own the hub’s P&L and ensure sustainable financial performance
• Drive membership and program enrollment while managing costs in collaboration with program directors and vertical leads
• Work with Finance to analyze trends, track performance, and implement budget adjustments
• Support fundraising and grant execution as relevant to hub programs and partnerships

Member & Community Experience

• Ensure programs and member experiences reflect community needs while advancing the YMCA’s mission
• Oversee timely resolution of member issues and maintain consistent communication across programs
• Implement feedback and service recovery systems; translate insights into actionable improvements
• Use participation and engagement data to inform program mix and enhance overall experience

Community Engagement & Partnerships

• Serve as the primary Y ambassador in the community – building partnerships with local organizations, schools, and civic groups
• Identify emerging community needs and communicate insights to inform program design and strategy
• Represent the YMCA at community events and foster a positive, mission-driven public presence
• Collaborate with Central Marketing to ensure local campaigns and communications reflect the hub’s identity and community tone

Program Strategy & Support

• Ensure program offerings reflect community needs while aligning with association mission and strategic priorities
• Provide final approval for site-specific program scheduling and space allocation to optimize member and community experience
• Support program safety, standards, certifications, and curriculum implementation in collaboration with vertical leaders and program directors
• Contribute to the development and execution of a hub-level strategic plan that supports long-term growth and impact

Data, Reporting & Performance Visibility

• Ensure accurate and timely reporting of hub performance metrics
• Use dashboards and reports to evaluate impact, operational performance, and community reach
• Support organization-wide efforts to strengthen data-informed decision making