Executive Director, Commercial Operations

About the role

The Executive Director Commercial Operations will play a pivotal role in driving the success of our commercial strategies and ensuring operational excellence. You will lead a team responsible for various aspects of commercial operations including sales operations, marketing operations, digital operations, and field sales training. This role will report into the Chief Commercial Officer (CCO).

Role and Responsibilities

• Strategically build roadmap and execute on fundamental commercial operations capabilities including sales operations, marketing operations, business information commercial, sales training, and digital operations.
• Create and oversee integrated launch project plans, facilitate cross-functional meetings, and monitor progress.
• Translate strategic initiatives into actionable plans for the commercial operations team.
• Provide insights to optimize sales performance and resource allocation.
• Oversee the collection, analysis, and interpretation of sales data to inform decision-making processes.
• Develop and execute strategies for sales operations territory alignments, targeting, call plans, and digital targeting/personas.
• Develop core Sales Operations functions, incentive compensation, rewards & recognition, field training on analytics concepts and tools, fleet, etc.
• Develop and oversee digital operations to ensure core platforms and processes support the marketing team’s digital strategy, including Salesforce Marketing Cloud, Drupal, Claravine, GA360, and related tools.
• Collaborate with Marketing Strategy to ensure the appropriate digital measurement framework is in place and bidirectional data is flowing with key partners to support 360-degree customer data and views, enabling next best action opportunities, and cost-effective deployment of digital assets.
• Establish frameworks that enable advanced analytics, accurate outputs, and effective use of AI tools and best practices across the commercial team.
• Partner with the Head of Communications & Events and other key stakeholders on commercial national meetings, POA logistics, contract negotiations, and event management.
• Manage and develop commercial operations budget for all areas of responsibility.
• Ensure compliance with regulatory requirements and quality standards in distribution processes.
• Partner with IT on Data Management.
• All other duties as assigned.

Experience, Education and Specialized Knowledge and Skills

• Bachelor's degree in Business Administration, Marketing, or related field; MBA or advanced degree preferred.
• A minimum of 15+ years of experience across multiple departments within commercial operations within the pharmaceutical or biotechnology industry with a track record of success in strategic planning and execution.
• Minimum of 5+ years of experience in oncology is required.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent leadership and communication skills with the ability to effectively collaborate across functions and influence stakeholders at all levels.
• In-depth knowledge of pharmaceutical sales processes, market dynamics, and regulatory environment.
• Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities.

Pay

$245,000 - $300,000 USD

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.