Executive Director, Banking COO Americas

About the role

The Executive Director Americas Banking COO supports the Banking business—comprising Global Banking and Syndicate & Portfolio Management (S&PM)—in developing and implementing business strategy, organizational realignments, accountabilities, and processes to capture growth opportunities aligned with the strategic direction of the business in a safe and sustainable manner. The role serves as the regional COO for the Banking Heads in Americas, collaborating closely with group Banking COOs, Business Risk Managers (BRM), and functional stakeholders.

Key focus areas include business enablement, business risk management, local governance, conduct and supervision, change management (including regulatory implementation), and dealing room management. The position drives initiatives to enhance operational efficiency while ensuring governance and compliance with internal and external regulatory requirements.

Responsibilities

• Strategy: Act as the first point of contact in Global Banking COO for senior Global Banking and S&PM leadership in the Americas, including regional Capital Markets Heads and the Global Banking Americas Head (S24). Support the execution and implementation of country, product, and regional Banking strategy and business initiatives.
• Business Execution: Deliver the Banking agenda locally and regionally. Assist the Banking Head S24 with local business requirements, such as Management Board meetings, presentations, and yearly strategy papers. Partner with local support functions to resolve business issues and act as a connector between global and local teams to export best practices.
• Cost Management: Drive and manage a prudent cost culture. Support the roll-out of new Banking products and services in line with the group strategy.
• Business Enablement: Provide business support for Global Banking products locally, with the assistance of global Business Managers for each product vertical.
• Process Improvement: Continuously seek process simplification and re-engineering opportunities to improve operational efficiency. Stay updated on local regulations to assess impact, business opportunities, and manage changes to business processes and infrastructure.
• People & Talent: Support local and regional leadership as the first point of contact for all Global Banking and S&PM matters, mobilizing local Banking COO resources to address regular and ad hoc requests.
• Risk Management: Identify, assess, and mitigate operational risks in-country. Provide Country Process Owner support in accordance with the Banking and Markets Support and Governance Model/Memorandum of Understanding. Execute controls, monitor, report, and escalate operational risks as appropriate.
• Governance: Operate effective supervision of Banking staff where applicable. Ensure adherence to internal and external processes, procedures, and governance practices set by country risk committees. Support Banking business heads in product governance matters, such as country addendum updates and new product approvals. Coordinate in-country audits and provide business management support, including capacity planning, business continuity, access controls, Service Level Agreements, and licensing.

Requirements

• Bachelor’s degree.
• 10+ years of relevant business management or COO experience, ideally at a global banking institution.

Skills

• Banking strategy management.
• Change management.
• Governance and control.
• Business partnering.
• Knowledge of banking products and processes.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For over 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, embrace challenges, and seek new opportunities to grow and improve. If you're looking for a career with purpose and want to work for a bank making a difference, we want to hear from you.

Our purpose—to drive commerce and prosperity through our unique diversity—and our brand promise—to be here for good—are achieved by how we live our valued behaviors:

• Do the right thing: Be assertive, challenge one another, and act with integrity while putting the client at the heart of what we do.
• Never settle: Continuously strive to improve and innovate, keeping things simple and learning from both successes and setbacks.
• Better together: Embrace our unique diversity, foster inclusion, and work collectively to build for the long term.

Benefits

• Competitive salary and benefits: Aligned with our Fair Pay Charter to support mental, physical, financial, and social wellbeing.
• Retirement savings: Core bank funding for retirement, including a best-in-class 401k plan with up to 8% employer match.
• Health and insurance: Robust medical plan coverage with employer-funded Health Savings Accounts and life insurance.
• Family building benefits: Inclusive support for family planning and growth.
• Time-off: Annual leave, parental/maternity leave (20 weeks), sabbatical leave (up to 12 months), and volunteering leave (3 days). Minimum global standards for annual and public holidays, totaling at least 30 days.
• Flexible working: Options based around home and office locations, with flexible/hybrid working patterns for many roles.
• Wellbeing support: Proactive programs including Unmind (a digital wellbeing platform), resilience and human skills development courses, global Employee Assistance Programme, sick leave, mental health first-aiders, and self-help toolkits.
• Learning and development: Access to physical, virtual, and digital learning opportunities to support continuous growth, reskilling, and upskilling.
• Inclusion and diversity: An inclusive, values-driven organization that embraces and celebrates unique diversity across teams, business functions, and geographies.

Pay

Expected annual base pay range for the role is $185,000 to $280,000 USD. The final offer will be determined on an individualized basis using variables such as skill set, depth of experience, education, internal relativity, and specific work location. Discretionary variable pay and a range of bank-sponsored benefits are also available as part of the total compensation package.