Executive Director

About the role

Responsible for day-to-day operations of the community, assuring compliance with all laws, rules, regulations, policies, and procedures. Provides oversight of property management, employee administration, and resident services while promoting the company’s mission and philosophy. Reports to the Regional Director of Operations.

Resident Services

• Assures implementation of policies and procedures relating to resident care.
• Supervises and assists in the provision of all resident services, including coordination with independently contracted ancillary healthcare providers as requested by residents and families.
• Conducts assessments, negotiates service plans, develops service schedules, and updates service information based on resident need.
• Ensures residents are assessed on a timely basis and charged in accordance with that assessment.
• Assists residents to participate in self-governance activities through resident council and committee meetings.
• Acts as an advocate for residents and maintains communication with designated agents as requested and required.
• Assures quality of resident services and a high degree of customer satisfaction at the residence.
• Investigates complaints promptly, reports findings and recommendations to the President of SSL Management Company, and ensures follow-up communication with complainants; resolves substantiated complaints to reasonable satisfaction.
• Ensures compliance with all rules and regulations related to resident care (e.g., HIPAA, state regulations, OSHA).
• Maintains a professional demeanor with all residents and their loved ones.

Employee Partner Administration

• Recruits, interviews, hires, supervises, evaluates, and disciplines community employees.
• Assures the availability of qualified, appropriately trained community employees.
• Supervises and assists in orientation and training of community employees.
• Coordinates and assists in administration of wages and benefits for community employees; assures accuracy of employee records and approves payment for work performed.
• Assures employees’ adherence to all policies and procedures, work, safety, and administrative rules.
• Ensures compliance with all rules and regulations related to employees (e.g., OSHA, wage and hour laws, FMLA).
• Promotes the company’s mission and philosophy and maintains a professional demeanor with all employees.

Sales/Marketing

• Develops and implements sales/marketing plans with the President of SSL Management Company and the sales team to accomplish occupancy targets.
• Develops and maintains a favorable public image; participates in community organizations for the promotion of the community and SSL.
• Provides external marketing efforts on a weekly basis.
• Meets sales/marketing goals or adjusts sales plans accordingly to accomplish occupancy targets.

Property Management

• Coordinates community, resident units, common areas, and adjacent grounds with the Maintenance Director.

Financial Responsibility

• Operates with provided resources, assuring income and expenses are controlled using annual budget projections.
• Assures all financial records are properly maintained.
• Participates in the development of an annual budget.
• Assures resident invoices are delivered and the residence’s accounts receivable are collected on a timely, consistent basis.

Administrative Responsibility

• Administers, coordinates, and directs all activities in accordance with policies and procedures.
• Assures safety and security of the community’s contents and inhabitants (residents, employees, and visitors).
• Assures proper use of equipment and supplies.
• Maintains and provides all data as requested and required.
• Will be on call; arranges appropriate coverage when absent from the community or unavailable to respond to emergencies.
• Performs other duties as assigned or required.
• Assures that adverse findings by company quality reviews or state surveyors are promptly corrected and remain in compliance.

Requirements

• Effective supervisory skills.
• Ability to communicate and work with all levels of the company’s employees effectively.
• Ability to recognize and communicate problems appropriately.
• Ability to relate to the public, residents, families, employees, and other professionals appropriately.
• Ability to maintain accurate records and provide information as requested and required.
• Ability to communicate proficiently in English, verbally and in writing.
• Ability to work flexible hours to meet job requirements and be on call.
• Ability to lift up to 50 pounds, regularly lift 30 pounds.
• Maintains car in good working order, current driver’s license in good standing, and auto insurance meeting company minimums.
• CPR certified or able to obtain CPR certification within 90 days of hire.

Qualifications

• Experience in managing a program or community for older adults preferred.
• One year of supervisory experience required.
• Knowledge of and interest in working with older adults required.
• Holds a current CPR certificate or can obtain one within 90 days of hire.

Education

• High school diploma required.
• College credits or degree preferred or sufficient education to satisfy state experience requirement.
• Maintain CPR/First Aid certification.
• Attendance at mandatory in-service training.
• Meet continuing education requirements on job classification and position.