Executive Director

About the role

TerraBella Senior Living is seeking an Executive Director to join the TerraBella New Bern community. The ideal candidate will bring a strong background in senior living, healthcare, or hospitality, with a focus on operational excellence and resident-centered care.

Responsibilities

• Operate and manage the community in accordance with Owners/Board of Directors, Discovery Management Group, and relevant laws and regulations.
• Communicate and model a clear, customer-focused vision based on a resident-centered model of care.
• Identify and build relationships within the local area to drive business into the community and effectively price the product to maximize top-line revenue growth and achieve appropriate market position.
• Develop and implement an effective external business development strategy with clear accountabilities assigned, and be able to articulate results and adjust the plan accordingly to maximize referral leads and move-ins.
• Ensure compliance with state regulations, policies, and procedures related to residents.
• Maintain well-maintained, current, and compliant resident administrative files.
• Meet financial targets to maximize capital partners' return.
• Develop a thorough understanding of operating programs including memory care, clinical, dining, and social programs.
• Prepare and adhere to the community budget.
• Maximize occupancy and room rates by achieving budgeted revenue.
• Review and implement plans of action for financial deficiencies.
• Manage key, non-labor operating costs in line with budgeted levels.
• Process and submit monthly expenses and budget data in a timely manner according to policies and internal business controls.
• Meet NOI and occupancy expectations.
• Oversee all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget.

Qualifications

• Bachelor’s degree, preferably in Business Administration, Hospitality, Hospital Administration, or Health related field.
• Minimum of three years of managerial experience, preferably in the senior living, health care, or hospitality industries.
• Previous management experience including hiring, coaching, performance management, daily operations supervision, and discipline.
• Previous sales experience preferred.
• Demonstrated success in managing operating expenses.
• Administrator License/certification.
• Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.