Executive Director

About the role

The Retreat at Lady's Island is seeking an Executive Director to join their team. The Executive Director reports directly to the Director of Operations and/or COO and is responsible for hands‑on operations execution at the community level, overseeing profit and loss, financial performance, employee leadership, resident and family satisfaction, compliance with Phoenix policies and state/federal regulations, and ownership of the sales and marketing process to maximize revenue and market position.

Responsibilities

• Compliance & Safety: Adhere to and enforce OSHA regulations and safety procedures; practice safety procedures including PPE, fire extinguishers, MSDS/SDS, lockout/tagout; review incident reports and ensure timely corrective actions; maintain full compliance with laws governing assisted living facilities; secure and post the community license; maintain compliance with fire drills and disaster plans; investigate, monitor, and review work‑related injuries.
• Financial Management: Review and interpret monthly financial reports, explain budget variances to management; share results with department heads; counsel managers on budget variances as needed; submit proposed annual budget to management/partnership; educate department heads to meet budgetary guidelines; assure department heads consistently meet budget guidelines; maximize revenue opportunities and ancillary revenue; oversee payroll and accounts payable processing; research revenue‑maximizing opportunities; ensure timely accounts receivable collection; initiate actions to keep operations within budget.
• Organization & Prioritization: Demonstrate effective time management, organization, and multitasking; communicate priorities effectively.
• Sales & Marketing: Demonstrate proficiency in generating leads and closing sales; plan, implement, and evaluate rent‑up and occupancy strategies; represent the community in public settings (presentations to large groups, meetings with community, professional, and government leaders); position the community as a “good neighbor” by opening it for outside groups; assist the Community Engagement Director with medical, legal, financial, and business community outreach; ensure an effective external business development strategy with clear accountabilities, articulate results, adjust plans to maximize referral leads and move‑ins; hold DCR and other community leaders accountable for a predetermined number of quality visits and establish referral sources yielding move‑ins.

Requirements

• Education: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology, or other field related to service to the elderly (preferred).
• Experience: 2–5 years prior General Manager/Administrator experience preferred, or 5–10 years in Senior Living, Hospitality, or Skilled Nursing with at least 5 years at a management level.
• Licensure/Certification: Valid driver’s license; valid license to operate an assisted living facility if mandated by the state.
• Physical Requirements (8‑hour workday):
  • Stand/walk: 2–4 hours at a time, total 4–6 hours per day.
  • Sit: 2–4 hours at a time, total 4–6 hours per day.
  • Drive: 30–60 minutes, 1–2 times per week.
  • Lift/carry: Occasionally up to 150 lb (assist), maximum 50 lb; lift/carry maximum 40 lb occasionally, 70 lb occasionally.
  • Height of lift: 3–4 feet; distance of carry: 30 yards.
  • Hand use: repetitive simple grasping, pushing, pulling, fine manipulation.
  • Body movements: occasional bending, squatting, kneeling; frequent climbing; occasional reaching up to 3 feet.