Executive Director

About the role

The Support Center Executive Director is responsible for the overall development, leadership, and day-to-day operations of the Support Center and Care Coordination Team. This role ensures the delivery of high-quality, efficient, and client-centered services. The Executive Director also collaborates across departments to support marketing initiatives and strengthen referral relationships that drive program growth and community engagement.

Responsibilities

• Develop and implement clinical strategies to improve patient outcomes and operational performance.
• Provide clinical oversight for our core outpatient service providers, ensuring the highest standard of care.
• Monitor and provide analysis of key performance metrics to identify performance and areas for continuous improvement.
• Provide clinical supervision, training and professional development for internal staff, focused on ensuring services delivered with highest quality and in accordance with applicable state and federal regulations.
• Provide direct supervision to care coordinators, particularly those managing patients requiring intensive case management in outpatient settings.
• Collaborate with internal and external clinical providers to coordinate seamless patient transitions from intensive inpatient and residential services to outpatient care, ensuring continuity of care and effective communication throughout the process.
• Lead the creation and expansion of outpatient services and programs, focusing on utilizing empirically validated interventions to meet community needs.
• Assist in growing our outpatient network, fostering partnerships, and expanding services.
• Provide outpatient care as needed, maintaining a hands-on approach.
• Provide oversight and supervision of mobile teams, ensuring timely and clinically sound assessment and disposition planning for individuals in crisis.

Requirements

• A minimum 5 years of experience in clinical leadership roles and administration with thorough understanding of Nevada healthcare regulations.
• A master's degree in counseling, psychology, social work, marriage and family therapy or a related field is required.
• Active Nevada licensure as a mental health professional (e.g., Licensed Clinical Mental Health Counselor, Licensed Clinical Social Worker, Marriage and Family Therapist) is required.
• Additional certifications in crisis intervention, drug and alcohol counseling, or trauma-informed care are preferred.

Qualifications

• Strong organizational skills, with the ability to work independently in a fast-paced, expanding environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Exceptional communication skills, capable of navigating sensitive or stressful situations with resilience.
• Commitment to patient confidentiality, regulatory compliance, and ethical standards.
• Sensitivity and inclusivity towards diverse social, cultural, economic, and educational backgrounds.
• Adaptability in handling interruptions and multitasking effectively.

Skills

• Previous experience in behavioral health or healthcare environments.
• Minimum of 5 years of experience in clinical operations management or a related leadership role, with at least 1 year in a people management role.
• Strong knowledge of operational principles, practices, and methodologies.
• Experience in developing and implementing operational strategies and process improvement initiatives.
• Thorough understanding of Nevada healthcare regulations, including in particular MSM Chapter 400.

Benefits

• Competitive Salary
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (Employeepaid)
• Optional supplemental Insurance Coverage
• Company paid access to Employee Assistance Programs (EAP)
• 401k Retirement Savings Plan
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
• Employee Discounts through Corestream
• and so much more!

Pay

The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

Schedule

This role is Onsite only. It is not eligible for Remote or Hybrid.