Executive Director

About the Company

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About the Role

The Executive Director is responsible for enhancing the overall Resident experience through exceptional comprehensive leadership. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through operational management, goal setting, and achievement. The Executive Director oversees selection, training, supervising, motivating, and empowering of employees and leaders possessing the talent and skills required to fulfill our commitment to residents and their families. Provides ongoing oversight of financial results, including monthly expense monitoring, overall budget preparation, cash flow management, and analysis of operational financial reports. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely, and professional manner, resulting in a high level of Resident satisfaction. The Executive Director position is under the general guidance of the Regional Director of Operations in accordance with Company standards, processes, procedures, and philosophy.

Responsibilities

• Enhance the overall Resident experience through exceptional comprehensive leadership.
• Establish and sustain a culture of unparalleled service and long-term growth through operational management, goal setting, and achievement.
• Oversee selection, training, supervising, motivating, and empowering of employees and leaders.
• Provide ongoing oversight of financial results, including monthly expense monitoring, overall budget preparation, cash flow management, and analysis of operational financial reports.
• Maintain The Sterling Touch® standards: friendly, courteous, helpful, timely, and professional service.

Requirements

• Bachelor’s Degree, required.
• Eight or more years’ work experience with a track record of ever-increasing responsibilities.
• Experience managing large teams of 30 or more employees, required.
• Experience in assisted living, highly preferred.
• Experience providing hospitality-focused service in a health care or senior living community, preferred.
• Experience in start-up or renovation of a senior living community, preferred.
• Ability to read, write, and understand the English language to effectively communicate with staff, Residents, their families, guests, vendors, and the general public.
• Proficiency in all aspects of administration including leadership, human resources, and general business operations.
• Special sensitivity for and knowledge of seniors' health trends, quality of life concerns, and memory care-related topics.
• Working knowledge of Microsoft Windows operating environment and Microsoft Office Suite.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull, and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 50 pounds.

Benefits

• Competitive compensation and a full benefits package for full-time employees.
• Generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service.
• Affordable insurance options for medical, dental, and vision.
• 401(k) with a 4% company match on a 5% contribution.
• Automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).
• Free employee meals (must meet eligibility requirements).
• Access to Grand Spa & Fitness facilities at designated times.

PTO is earned at lesser rates for part-time staff.