Executive Director

Responsibilities

• Develops and enhances client and employee relationships.
• Maintains excellent rapport with clients and caregivers and promotes harmonious interpersonal relationships.
• Identifies and solves problems; uses sound judgment to reach quality decisions.
• Evaluates staff performance and maintains awareness of field staff abilities and limitations.
• Assigns duties appropriate to each individual and counsels field staff to provide exceptional customer service.
• Ensures thorough knowledge and adherence to Connect Pediatrics’ policies and procedures.
• Holds nurses accountable for carrying out all non-clinical policies and procedures.
• Actively participates in cost containment and effective utilization of nursing staff.
• Collaborates with the Clinical Supervisor in the performance management of nursing staff.
• Provides leadership through planning, organizing, coordinating, monitoring, and evaluating client services.
• Communicates effectively, expresses ideas clearly, and actively listens.
• Manages staffing to ensure all patients are adequately staffed and labor percentages align with company goals.
• Manages field nurse overtime percentages in line with company goals.
• Hires and trains new operations team members as needed and oversees recruiting efforts.
• Ensures the office meets staffing goals and manages all job postings, updating them weekly.
• Manages involvement in career fairs.
• Leads new patient onboarding, serving as the primary non-clinical contact for new patients and nurses.
• Manages client and employee retention efforts and office relations.
• Ensures timely delivery of nursing supplies, hotspots, Chromebooks, birthday gifts, etc.
• Assists with managing nurse and office employee bonus structures and team-building events.
• Manages new employee onboarding and orientations, including meeting new nurses and conducting orientations as needed.
• Assists in marketing events.

Work Environment and Physical Requirements

• Sufficient clarity of speech and hearing to communicate effectively.
• Sufficient vision or observation capabilities to review materials in electronic or hard copy form.
• Sufficient manual dexterity to operate a personal computer, telephone, and related equipment.
• Sufficient personal mobility and physical reflexes to safely lift, move, or maneuver necessary items.
• Ability to function efficiently in a general office environment and travel frequently to various field sites.
• Works primarily in an office environment with moderate noise levels and controlled temperature conditions.
• Required to visit client homes and may interact with upset staff and/or clients.

Qualifications

• High school diploma; college degree preferred.
• Business office management and supervisory experience preferred.
• Healthcare experience preferred.
• Excellent written and verbal communication skills in English.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Excellent organizational and time management skills.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time